FOH Floor Manager

About the role

As a café shift supervisor at The Trident, you'll build valuable skills in leadership, communication, conflict resolution, and time management. Plus, if you love to read, you'll enjoy all the perks of working at a bookstore too!

Responsibilities

• Oversee the execution and support of the Trident's Steps of Service to ensure all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Lead by example and perform food/drink preparation and service tasks, such as clearing tables, bartending, and serving food and drinks to support the floor in daily operations.
• Serve as a liaison with the BOH team to ensure that all food and drink are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards, including expediting on busy shifts.
• Work closely with our events team to support public and private events with food and beverage offerings.
• Perform cash control, shift reports, and FOH and BOH walkthroughs.
• Train and coach team members to ensure quality standards and promote a positive working environment.

Requirements

• Responsible and reliable supervisor to join our team.
• Strong communication skills and ability to problem-solve on the fly.
• Encourages a collaborative work environment.
• Entry-level management role seekers are welcome, but traditional (sit-down) full-service dining experience is required.
• Flexible schedule including night, weekend, and holiday availability.
• Must be able to walk, stand, bend, kneel, reach, climb stairs, and carry large food trays for extensive periods of time.
• ServSafe certification will be provided if not already certified.

Benefits

• 401K
• Health, dental, and vision insurance
• Paid vacation