FOH Associate

Benefits

• Full-Time Medical Insurance (PPO/HSA)
• Dental/Vision Coverage
• Long Term/Short Term Disability
• Employee Life Insurance and Accidental Death & Dismemberment
• Paid Time Off
• Other Great Perks: Free Bread, Employee Assistance Program (EAP), store discounts, meal discounts
• Tip pool for hourly associates for hours worked in the day

Responsibilities

• Embody La Farm values through action, example, and communication: Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching, and Innovation
• Ensure and exude world-class customer service and sales to internal and external customers; greet every customer with “bonjour”
• Engage verbally with each customer and effectively sell through product knowledge and suggestive selling
• Show pride in every aspect of work and perform it with friendliness, energy, and enthusiasm
• Actively demonstrate product knowledge (bread, pastry, baked goods, coffee, cheese, and specialty goods) to enable effective sales, up-selling, sampling, pairing, merchandising, and fronting of products
• Prepare and maintain samples (minimum of 3 samples always available)
• Correctly time out products during shift
• Follow the CARE acronym and greet customers within 15 seconds
• Work the register accurately and with speed
• Ensure accuracy and efficiency of cash handling and reporting (invoicing, special orders, deposits, change orders, petty cash, register accuracy, gift certificates, donations, cooking classes)
• Complete store merchandising walk-through within the first 30 minutes of shift
• Receive, manage, and follow through on special orders
• Merchandise to La Farm standards with properly signed products, samples, and store packaging and labeling
• Maintain coffee station: full fresh hot coffee, fresh cold creams, full condiments and packaging, clean and organized, stock backup below
• Perform proper rotation and quality control
• Answer the phone to La Farm standards
• Give out cookies to “cookie eaters”
• Complete daily checklists and tray outs
• Complete production schedule: ensure items are available on production sheet for sale and write out-of-stock leftover amounts
• Communicate with production staff on out-of-stock items and excessive leftovers
• Bake breads, cookies, and prep tarts as needed for retail sales
• Hawk bread loudly
• Ensure overall unit safety and sanitation goals and policies
• Maintain grade “A” or better by beating health and sanitation inspection standards
• Uphold company standards and policies for opening/closing
• Ensure safe working conditions and comply with all laws

Requirements

• Exceptional customer service skills and demonstrated sense of urgency to serve every customer
• Experience with customer service, food service, or high-end retail preferred
• Cash handling and sales experience preferred
• Ability to solve business-related problems quickly and efficiently
• Great relationship-building skills and demonstrated positive demeanor as a team player
• Ability to work in a fast-paced environment and multitask
• Flexibility required: weekends required, holiday work required, two days off (not consecutive)
• Strong verbal communication and people skills
• Ability to develop constructive and cooperative working relationships with others

Physical Demands

• Ability to bend and lift 50 lbs
• Ability to stand for extended periods of time