FOH Assistant Manager

About the role

Flour Bakery + Cafe is seeking an Assistant Front-of-House Manager to work with owner Joanne Chang and the Flour team to uphold the bakery’s mission. The Assistant Manager reports to the FOH Manager, supports achieving performance goals, and focuses on service, food, environment, and efficiency. Success involves delivering incredible hospitality while coaching and training team members for high performance and effective succession planning.

Responsibilities

• Lead excellent customer service through in‑the‑moment coaching, role modeling, and using customer feedback to improve service quality
• Maintain a positive team environment by modeling teamwork and respect in line with Flour’s mission
• Communicate openly with management about bakery operations, changes, team dynamics, and improvement ideas
• Demonstrate leadership by overseeing cleanliness and organization, assigning related tasks to staff
• Develop Counter Staff and Shift Leads through regular coaching and feedback, addressing performance issues with FOH Manager oversight
• Assist staff in building expertise of bakery, savory, and retail menu items to answer customer questions and make recommendations
• Oversee catering orders and the delivery system, managing follow‑up on all catering orders
• Maintain an 80:20 ratio of working on the line to office work
• Write and distribute staff schedules, run lists, and maintain timecards for payroll preparation
• Perform other duties as assigned

Qualifications

• At least one year of supervisory experience in the food service industry
• Availability for early morning, closing, holiday, and weekend shifts
• Ability to delegate and lead by example
• Perform well under pressure and thrive in a fast‑paced environment
• Clear communication within a team
• Highly organized with strong time‑management skills
• Natural sense of hospitality and customer service; eager to learn, open to feedback, and committed to continuous improvement

Pay

Starting salary of $53,000 (annualized); total salary range for the position is $53,000–$70,000.

Benefits

Flour offers a fantastic work environment, unparalleled training, health/dental/vision insurance, 401(k) with a generous match, paid vacation and sick time, a great staff meal policy (plus all the pastries you can eat), and a real commitment to growth—both in skill/knowledge and advancement into more senior positions.