FM Operations Supervisor, 2nd Shift, Remote
About the role
The Second Shift Operations Supervisor is responsible for supervising the day-to-day execution of facilities maintenance work across assigned clients and work-order portfolios. This role provides direct line management to assigned operations personnel and ensures work is prioritized, staffed, documented, and completed safely, on time, within approved scope and cost parameters, and in accordance with client service-level agreements and company standards. Reporting to the Operations Manager, the Operations Supervisor translates operating priorities into daily team execution, monitors workload and performance, coaches employees, resolves routine service and workflow issues, and escalates material client, financial, staffing, or operational risks as appropriate. The position serves as a hands-on leader who reinforces accountability, consistency, responsiveness, and continuous improvement across the operations team.
Responsibilities
Team Supervision & Performance Management
- Supervise, coach, and develop assigned Project Managers, Project Coordinators, Project Assistants, and other operations staff.
- Set clear daily and weekly expectations, assign work, monitor performance, and hold team members accountable for productivity, quality, responsiveness, documentation, and customer service standards.
- Conduct regular one-on-one coaching, provide timely performance feedback, support performance reviews, and identify training or development needs in partnership with the Operations Manager.
- Monitor attendance, schedules, workload, and coverage; coordinate staffing adjustments to support production targets, urgent requests, and after-hours service needs.
- Promote a culture of ownership, collaboration, safety, urgency, and continuous improvement.
Service Delivery & Work Order Execution
- Provide daily oversight of reactive, emergency, recurring, and planned facilities maintenance work orders for assigned multi-site clients