Florida Medical Practice Plan OPS Certified Medical Assistants/Medical Office Receptionists (Me...

Temporary OPS positions available at multiple practices within the Florida Medical Practice Plan, including FSU PrimaryHealth™, FSU SeniorHealth™, FSU BehavioralHealth™, FSU Neuromodulation™, and FSU Health Lipidology™ in Tallahassee, FL. Primary location/practice will be assigned based on practice needs and individual abilities/availability. Part-time, at least 16 hours per week; may require working late one evening per week.

Responsibilities

Aids in all aspects of patient care in conjunction with administrative and clinical staff while maintaining confidentiality of personal health information in accordance with applicable federal and state statutes and practice policies.

Clinical Duties

• Performs all aspects of patient intake under the direction of the Office Manager, including taking accurate histories, patient vital signs, vision and hearing screens, and other screenings or questionnaires as needed by the clinician.
• Ensures all electronic health record (EHR) information is current.
• Sets up for and assists providers with exams and procedures.
• Administers injections and handles minor procedures such as collection and testing of specimens, casting, splinting, and applying dressings.
• Participates in motivational interviewing and techniques of self-management support (goal setting and patient readiness to change).
• Performs high-level disinfection.
• Assists with patient needs between visits and triages patient phone calls.
• Provides in-basket management support for clinicians and notifies patients of test results and follow-ups.
• Manages patient expectations and resolves concerns independently.
• Schedules diagnostic testing and obtains prior authorizations as needed.
• Assists with traces and regulatory readiness for quality and patient care.
• Acts as a medical scribe for assigned clinicians, documenting visits in real time, completing clinical notes, orders, and procedures for clinician review and approval.
• Anticipates clinicians' needs to facilitate workflow and performs duties discreetly.
• Works with Office Manager and physicians to develop standardized documentation protocols.
• Performs other clerical duties to improve provider productivity and clinic workflow.

Administrative Duties

• Acts as the first point of contact for patients walking in or calling to schedule appointments.
• Schedules patient healthcare appointments for multiple clinics using facility protocols to determine appropriate placement.
• Answers calls professionally and timely, screens incoming calls, and forwards inquiries appropriately.
• Monitors schedules and removes no-show patients from appointments.
• Maintains communication with nursing staff regarding unscheduled patients.
• Verifies patient insurance eligibility and registers patients in the Electronic Medical Record (EMR).
• Provides information and support to patients regarding healthcare services and directs them to appropriate departments.
• Cancels/reschedules appointments according to facility guidelines.
• Initiates telephone encounters for clinical staff to return patient calls.
• Checks patients in and out professionally, ensuring insurance, pre-certifications, and prior authorizations are correctly entered.
• Accurately enters charges and payments from provider encounter forms into the EMR.
• Collects copayments, prepayments, bad debt, self-pay balances, and other payments at the time of service.
• Balances deposits, checks, and credit card systems daily with 100% accuracy and appropriate secondary verification.
• Demonstrates knowledge of third-party payers, billing, accounts receivable functions, and payment codes.
• Attends and participates in scheduled departmental meetings and other committees as directed.
• Attends in-service presentations, training, and mandatory education programs.
• Promotes teamwork to accomplish the mission and goals of the practice.

Requirements

• High school diploma or GED and two years of work experience (post-high school education can substitute for experience at an equivalent rate).
• Valid Certified Medical Assistant Certification or Registration (CMA, NCMA, RMA, or CCMA).
• Current Basic Life Support (BLS) Healthcare Provider Certification issued by a certifying agency, or the ability to obtain prior to hire.
• Experience demonstrating effective customer service skills and communication (verbal and written).
• Experience performing accurately in a detail-oriented environment.
• Experience prioritizing, organizing, and performing multiple work assignments simultaneously.
• Experience utilizing problem-solving skills.
• Experience with computer applications and programs such as Electronic Health Records (EHR), Microsoft Word, Excel, and/or Outlook.
• Ability to understand and follow written and verbal instructions.
• Ability to perform basic mathematical calculations.
• Ability to perform assigned responsibilities with minimal to moderate supervision.

Post-Offer Requirements

• Documentation of current PPD (Purified Protein Derivative) test with negative results within the past six months.
• Documentation of physical examination completed by a qualified healthcare provider/physician within the past six months.
• Within 30 days of hire: Documentation of Tetanus immunization within 10 years and Hepatitis B vaccine or positive antibody titer.

Preferred Qualifications

• Knowledge of available medical resources and terminology.
• Experience with collection and/or cash handling procedures, including performing monetary transactions.
• ABR-OE credentials are highly preferred.
• Experience preparing clear and concise reports, procedures, correspondence, and/or other written materials.