Floral Manager - Full Time with excellent benefits, Qtrly Incentive - Cosentino's Price Chopper #325 1191 NE McQuerry Rd Grain Valley, MO 64029

Cosentino's is seeking a highly skilled and passionate Floral Manager to lead our floral department. This full-time, hourly position reports to the store director and is non-exempt.

About the Role

This role involves overseeing all aspects of the floral department, from creative design and inventory management to team leadership and customer satisfaction, ensuring Cosentino's remains a premier destination for beautiful and innovative floral arrangements. The position offers excellent benefits and a quarterly incentive program.

Responsibilities

• Lead and inspire a team of floral associates, fostering a collaborative and productive work environment through effective leadership.
• Develop and execute creative floral designs for daily sales, special events, and seasonal promotions, demonstrating advanced floral design skills.
• Quickly and efficiently execute balloon bouquets to customer specifications.
• Manage floral inventory, including ordering fresh product, monitoring stock levels, and minimizing waste to ensure optimal freshness and profitability.
• Oversee the merchandising of the floral department, creating visually appealing displays that enhance the customer shopping experience using provided merchandising standards.
• Ensure floral cases and shelves are stocked with all necessary items, checking to ensure product is always fresh, watered, and properly rotated.
• Provide exceptional customer service, assisting customers with their floral needs and resolving any issues promptly and professionally.
• Conduct regular training sessions for floral staff on design techniques, product knowledge, and customer service standards.
• Maintain a safe and organized work environment, adhering to all company policies and procedures.
• Manage the ordering process for floral supplies and equipment, ensuring adequate stock for departmental operations.
• Utilize Microsoft Software for reporting, scheduling, and communication purposes.
• Drive sales growth through effective merchandising, promotional strategies, and exceptional customer engagement.
• Effectively manage labor hours to balance customer service needs with company expenditure goals.
• Address employee relations issues and work with the Floral Director, Store Management, and Human Resource team to resolve issues.
• Know and implement the Cosentino’s Customer Service Standards.
• Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines, and safety procedures.
• Able to operate, clean, and maintain all equipment safely and competently.
• Actively work to keep your work area and department clean and safe for customers and coworkers.
• Support the company by completing additional tasks identified by management, assisting other stores or departments as needed, and gaining new skills when necessary.
• Complete ongoing training and development as listed on the Cosentino’s Learning Plan.

Requirements

• Minimum 2 years of comprehensive knowledge of floral design principles and techniques.
• Thorough knowledge of floral inventory management and ordering best practices.
• Working knowledge of retail operations and customer service excellence.
• Demonstrated leadership experience in a retail or floral setting.
• Ability to train and mentor team members effectively.
• Proficiency in Microsoft Software, including Word, Excel, and Outlook.
• A valid driver's license is required.
• A minimum of 2-3 years of experience in retail management.

Preferred Qualifications

• Experience with advanced floral arrangement techniques.
• Proven ability to drive sales and manage department profitability.
• Familiarity with seasonal floral trends.

Physical Abilities

• Reaching overhead with both arms up to a maximum of 74 inches, twisting at the waist, and lifting objects with both hands weighing up to 10 lbs.
• Pushing and pulling items to the proper locations as needed, up to a peak force of 20 lbs.
• Standing and walking for long periods of time on tile, asphalt, concrete, or other hard surfaces.
• Lifting and carrying up to 50 lbs., to a height of 34 inches.
• Able to work in colder conditions of the floral coolers.
• Bending and squatting, at times all the way to floor level.
• Climbing a ladder, possibly up to 5 ft.

Benefits

This position offers excellent benefits and a quarterly incentive program.