FLORAL/LEAD CLERK

Responsibilities

• Establish and maintain a safe and clean environment that encourages customers to return.
• Aid the department manager in achieving sales and profit goals.
• Maintain quality assurance standards.
• Embrace Customer 1st strategy and encourage associates to provide excellent customer service.
• Communicate effectively and demonstrate company core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Handle stressful situations with composure.
• Create a welcoming environment for customers, answer product-related questions, and ensure customer satisfaction.
• Gain and maintain knowledge of products sold in the department and throughout the store.
• Maintain sanitation to company and health department standards.
• Order and maintain stock and supplies, ensuring their condition and appearance are up to standard.
• Merchandise and display products to boost sales, implement price changes, monitor scan integrity, and control and monitor inventory.
• Communicate with vendors, monitor inventory received, and implement all company programs as directed.
• Review department statements, follow up on discrepancies, communicate information to upper management and store personnel, and review department bulletins.
• Prepare and hang signs as needed, prepare for and perform inventory, attend required classes and meetings, and reinforce safety programs.
• Practice preventive maintenance by inspecting equipment and reporting any items needing repair, and report customer or employee accidents and safety risks or issues.

Qualifications

• High school diploma or equivalent.
• Floral experience and retail experience preferred.
• Desired second language skills: speaking, reading, and/or writing.