Floral Designer

Additional Considerations (if Any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Floral Designer

Department: Floral

FLSA: Non-Exempt

General Function

Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.

Core Competencies

• Partnerships: Builds and maintains relationships with customers and colleagues.
• Growth Mindset: Seeks opportunities for personal and professional development.
• Results Oriented: Achieves goals and meets expectations.
• Customer Focused: Prioritizes customer satisfaction.
• Professionalism: Demonstrates integrity and respect in all interactions.

Reporting Relations

• Accountable and Reports to:
• District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
• Floral Department Manager
• Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service: Exhibits caring, concern, and patience in all customer interactions and treats customers as the most important people in the store.
• Smiles and greets customers: Greets customers in a friendly manner, whether in the designated department or elsewhere in the store.
• Affords customers their names: Makes an effort to learn customers' names and address them by name whenever possible.
• Aids customers: Assists customers by escorting them to products, securing items, loading/unloading heavy items, and performing other tasks to enhance the shopping experience.
• Answers the telephone: Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers: Ensures customer satisfaction and a pleasant work environment by working as a team with co-workers.
• Cleans, processes, and cuts flowers: Cleans, processes, and cuts flowers appropriately.
• Responsible for department in absence: Responsible for the department in the absence of the Manager or Assistant Manager.
• Processes FTD, interstore, Teleflora orders, and Internet Orders: Processes FTD, interstore, Teleflora orders, and Internet Orders.
• Inventories product: Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
• Fills customer orders: Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.
• Ensures floral products are fresh: Ensures floral products are fresh in the shop and throughout the store.
• Cleans the floral area: Cleans the floral area.
• Takes special requests: Takes special requests for product either in person or over the telephone.
• Counsels customers: Counsels customers regarding plants and floral care.
• Identifies key areas: Identifies key areas to place specials within the store.
• Operates as a lead: Operates as a lead with the floral clerks, training and simple designs, and taking telephone orders.
• Orders flowers and supplies: Orders flowers and supplies daily or as needed with the direction of the Floral Manager.
• Works with customer issues: Works with customer issues and product problems.
• Understands floral products: Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers.
• Unloads trucks: Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
• Wraps flowers: Wraps flowers and is careful not to damage.
• Adheres to company policies: Adheres to company policies and individual store guidelines.
• Reports to work: Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Delivers product: Delivers product as necessary.
• Shares ideas: Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).
• Reads industry references: Reads industry references, listens to floral experts, and remains open to new ideas.
• Helps with and may decorate in store events: Helps with and may decorate in store events.
• Assists in other areas: Assists in other areas of store as needed.
• Performs other job related duties: Performs other job related duties and special projects as required.

Supervisory Responsibilities

• Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities: Instructs, assigns work, reviews work, plans work of others, maintains standards, and coordinates activities.
• Has the authority to recommend disciplinary actions: Has the authority to recommend disciplinary actions.

Knowledge, Skills, Abilities And Worker Characteristics

• Able to solve practical problems: Solves practical problems involving a variety of variables with limited standardization.
• Able to do arithmetic calculations: Does arithmetic calculations involving fractions, decimals, and percentages.
• Able to file, post, and mail materials: Files, posts, and mails materials.
• Able to interview to obtain basic information: Interviews to obtain basic information.
• Able to guide people and provide basic direction: Guides people and provides basic direction.

Education And Experience

• Education: High School or three years of similar or related work experience.

Physical Requirements

• Must be able to physically perform medium work: Exerts up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements: Includes vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbs, balances, stoops, kneels, reaches, stands, walks, pulls, lifts, grasps, feels, talks, hears, and repeats motions.
• Working Conditions: Duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. Some holidays may require extended hours. There is exposure to dirt, noise, dangerous chemicals/solvents, dampness, and temperature extremes.

Equipment Used To Perform Job

• Standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone.

Contacts

• Has daily contact with the general public, customers, suppliers/vendors, and FTD and Teleflora.
• Maintains confidentiality on orders placed (including, who sent, who received, order, and cost).

Confidentiality

• Maintains confidentiality on orders placed (including, who sent, who received, order, and cost).

Employment is contingent upon the successful completion of a pre employment drug screen.