Floral designer

Job Description

Job Title: Floral Designer
Department: Floral
FLSA: Non-Exempt

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Floral Department Manager
• Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service
• Greets customers in a friendly manner
• Affords customers the opportunity to learn your name and address them by name
• Assists customers by escorting them to products, securing items, loading/unloading heavy items, and passing along customer suggestions or requests
• Answers the telephone and provides friendly, helpful service
• Works with co-workers to ensure customer satisfaction and a pleasant work environment
• Cleans, processes, and cuts flowers appropriately
• Ensures floral products are fresh in the shop and throughout the store
• Cleans the floral area
• Takes special requests for product either in person or over the telephone
• Counsels customers regarding plants and floral care
• Identifies key areas to place specials within the store
• Operates as a lead with the floral clerks
• Orders flowers and supplies daily or as needed
• Works with customer issues and product problems
• Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers
• Unloads trucks, places product in appropriate storage area, and replenishes merchandise

Secondary Duties And Responsibilities

• Delivers product as necessary
• Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.)
• Reads industry references, listens to floral experts, and remains open to new ideas
• Helps with and may decorate in store events
• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

Supervisory Responsibilities

• Instructs, assigns work, reviews work, plans work of others, maintains standards, coordinates activities
• Has the authority to recommend disciplinary actions

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions
• Ability to do arithmetic calculations involving fractions, decimals, and percentages
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education And Experience

• High School or three years of similar or related work experience

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Working Conditions

• The duties for this position are normally conducted in a store environment
• There is significant pressure to meet deadlines and handle multiple priorities
• Some holidays may require extended hours
• There is exposure to dirt, noise, dangerous chemicals/solvents, dampness and temperature extremes

Equipment Used To Perform Job

• Standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone

Contacts

• Daily contact with the general public, customers, suppliers/vendors and FTD and Teleflora

Confidentiality

• Maintains confidentiality on orders placed (including, who sent, who received, order, and cost)

Pay

The anticipated hourly starting wage for this position is $14.00 to $17.50 depending on experience.

Schedule

For information on company benefits visit Benefits | Hy-Vee. Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.