Floral Designer

Additional Considerations (if Any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Floral Designer

Department: Floral

FLSA: Non-Exempt

General Function

Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.

Core Competencies

• Partnerships: Builds and maintains relationships with customers and colleagues.
• Growth Mindset: Seeks opportunities for personal and professional development.
• Results Oriented: Achieves goals and meets performance expectations.
• Customer Focused: Prioritizes customer satisfaction and experiences.
• Professionalism: Demonstrates integrity, respect, and ethical behavior.

Reporting Relations

• Accountable and Reports to:
• District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
• Floral Department Manager
• Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service: Exhibits caring, concern, and patience in all customer interactions and treats customers as the most important people in the store.
• Smiles and greets customers: Greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names: Makes an effort to learn customers’ names and to address them by name whenever possible.
• Aids customers: Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone: Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers: Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Cleans, processes, and cuts flowers: Cleans, processes, and cuts flowers appropriately.
• Responsible for department in absence of Manager, or Assistant Manager: Responsible for department in absence of Manager, or Assistant Manager.
• Understands and processes FTD, interstore, Teleflora orders, and Internet Orders: Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.
• Inventories product, evaluates status, cares for damaged product, and replaces where necessary: Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
• Fills customer orders completely and creates floral arrangements at their request, all in a timely manner: Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.
• Ensures floral products are fresh in the shop and throughout the store: Ensures floral products are fresh in the shop and throughout the store.
• Cleans the floral area: Cleans the floral area.
• Takes special requests for product: Takes special requests for product either in person or over the telephone.
• Counsels customers regarding plants and floral care: Counsels customers regarding plants and floral care.
• Identifies key areas to place specials within the store: Identifies key areas to place specials within the store.
• Operates as a lead with the floral clerks: Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.).
• Orders flowers and supplies daily or as needed: Orders flowers and supplies daily or as needed with the direction of the Floral Manager.
• Works with customer issues and product problems: Works with customer issues and product problems.
• Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers: Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers.
• Unloads trucks, places product in appropriate storage area, and replenishes merchandise: Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
• Wraps flowers and is careful not to damage: Wraps flowers and is careful not to damage.
• Adheres to company policies and individual store guidelines: Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time: Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Delivers product as necessary:
• Shares ideas for arrangements for the customers as necessary: Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).
• Reads industry references, listens to floral experts, and remains open to new ideas: Reads industry references, listens to floral experts, and remains open to new ideas.
• Helps with and may decorate in store events: Helps with and may decorate in store events.
• Affords assistance in other areas of store as needed: Affords assistance in other areas of store as needed.
• Performs other job related duties and special projects as required: Performs other job related duties and special projects as required.

Supervisory Responsibilities

• Instructs, assigns work, reviews work, plans work of others, maintains standards, coordinates activities:
• Has the authority to recommend disciplinary actions:

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to solve practical problems: Solves practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations: Variety of variables with limited standardization; interpret instructions.
• Ability to file, post, and mail materials: Variety of variables with limited standardization; interpret instructions.
• Ability to interview to obtain basic information: Variety of variables with limited standardization; interpret instructions.
• Ability to guide people and provide basic direction: Variety of variables with limited standardization; interpret instructions.

Education And Experience

• Education: High School or three years of similar or related work experience.

Physical Requirements

• Must be able to physically perform medium work: Exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements: Vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Working Conditions: The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. Some holidays may require extended hours. There is exposure to dirt, noise, dangerous chemicals/solvents, dampness and temperature extremes.

Equipment Used To Perform Job

• To Perform Job: Standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone.

Contacts

• Has daily contact with the general public, customers, suppliers/vendors and FTD and Teleflora.
• Maintains confidentiality on orders placed (including, who sent, who received, order, and cost).

Employment is contingent upon the successful completion of a pre employment drug screen.