FLORAL/DEPT LEADER

Responsibilities

• Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
• Be perceptive and handle customer complaints.
• Receive, process, and produce Florist Transworld Delivery orders for delivery.
• Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.
• Provide active support of our Customer 1st culture.
• Plan, organize, direct and control the activities of the Floral Department.
• Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and good house cleaning in all areas.
• Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Able to work cooperatively in high paced and sometimes stressful environment.
• Able to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Able to act with honesty and integrity regarding customer and business information.
• Able to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Qualifications

• Minimum Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations.
• Working knowledge of floral arrangement and care of plants and cut flowers.
• Adept at communication with employees, customers, and supervision.
• Past work record reflects dependability and integrity.
• Prior Floral experience.
• Supervisory skills.