Floral Clerk

Duties And Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Affords assistance to customers by making product suggestions and filling special orders.
• Answers and responds to incoming calls appropriately.
• Receives and appropriately resolves customer complaints and reports to Store Director as needed.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom, and one-on-one customer interaction.
• Has the ability to recreate, design and customize customers’ online and magazine photos.
• Must know the proper construction of a wedding bouquet.
• Maintains production requirements of $90 to $100 retail dollars per hour.
• Neatly stores finished and unfinished arrangements to maintain quality.
• Implements proper and efficient product demonstrations, preparation, and packaging techniques.
• Helps train, mentor and develop other employees on basic floral design skills.
• Maintains Floral case cleanliness, visual appeal, and inventory levels.
• Responsible for ensuring the proper cleanliness, sanitation and appearance of floral area and equipment and for ensuring a safe work environment.
• Ensures temperatures are maintained in all displays and storage.
• Aids in physical inventory taken every 4 weeks.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory levels according to division directives.
• Stocks and rotates product.
• Maintains and organizes cooler.
• Builds displays, rotates and discards outdated or spoiled product.
• Responsible for ensuring proper code dating for all products within the department are being enforced.
• Able to follow and maintain department standards.
• Implements effective promotional and seasonal displays.
• Performs receiving duties including breaking downloads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating product.
• Uses proper tools and techniques.
• Processes administrative paperwork and maintains accurate department records.
• Controls shrink and cost.
• Ensures proper signing of products.
• Complies with company and code dating policies.
• Complies with all workplace safety rules and regulations as well as organization and sanitation.
• Ensures safety, cleanliness and sanitation of sales floor, work area, cooler, equipment, prep area and display area, including code date compliance as required.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.

Skills And Physical Requirements

• Requires strong communication and interpersonal skills and the ability to maintain professional demeanor regarding customers and co-workers.
• Requires a good understanding of overall company practices and Floral Department policies and procedures.
• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 40 lbs.
• Bends, stoops and reaches frequently.
• Pushes and pulls fully loaded hand trucks and pallet jacks.
• Performs repetitious arm movement to prepare, package and display products.
• Complies with and ensures compliance with company grooming standards and dress code.
• Manual dexterity and good eye-hand coordination are necessary.
• Able to stand for long periods of time.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Requires knowledge of basic mathematics.
• Must have knowledge of product variety, standards, perishability, product handling, sanitation, and labeling.
• Operates telephones, pallet jack, hand truck, knives, scissors, and safety cutters.
• Utilizes cleaning supplies and equipment.
• Requires handling of latex products.
• Operates computer software and electronic ordering devices to order product.
• May be required to work nights, weekends, and holidays.
• Scheduled hours will vary.
• Good attendance is required.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.