Floral Associate

About the role

The Floral Associate supports the daily operations of the floral shop by greeting customers, processing orders, creating basic floral arrangements, preparing and conditioning flowers, maintaining inventory, and ensuring the shop is clean and organized. Their main goals are to provide exceptional customer service by greeting customers, answering questions, assisting with product selection, and processing sales transactions.

Responsibilities

• Serve as the front line of customer service to greet and assist customers in person, via email, or on the phone with sales of floral products, gift items, and live plants, using a Point of Sale (POS) system.
• Provide customer consultations to select appropriate flowers and accessories, provide advice based on occasion and budget, take customer orders, process payments, and ensure accurate record-keeping of orders and delivery information.
• Assist with floral preparation conditioning and preparing fresh flowers for arrangement, which includes cutting stems, watering, and placing them in buckets, creating, assembling arrangements according to design standards and customer specifications under the direction of the Floral team.
• Aid in receiving deliveries, checking inventory levels, ensuring the shop is stocked, keeping the workspace, tools, and entire shop clean and organized, including sweeping floors and washing buckets, and providing delivery support by loading, delivering, and unpacking floral products.
• May assist with physical setup and breakdown of floral and decor arrangements at events, assisting with flower preparation, packing, loading, and delivery, setting up large-scale floral installations and other decor.

Requirements

• Excellent communication & customer service skills for interacting with customers and understanding their needs.
• Possess creativity and an eye for detail to help design and create beautiful floral displays.
• Organizational Skills for managing inventory, maintaining a tidy workspace, and handling multiple tasks simultaneously.
• A genuine interest in flowers, plants, and floral design is a strong asset.
• Willingness to collaborate effectively with a team and follow management direction.
• Be adaptable and flexible to make adjustments to arrangements based on unexpected changes, or specific client requests.
• Ability to handle delicate flowers and use tools like knives, scissors, and wire snips.
• Eagerness to learn the trade and grow within the shop.
• Strong communication skills, both verbal and written, with the ability to be clear and concise via phone, email, and in person effectively interact with staff, customers, and other departments.
• Valid Driver’s License with acceptable driving record, and reliable transportation required.
• Requires standing for long periods and working in cooler temperatures due to the storage of fresh flowers.
• Able to work steadily at a computer for long periods of time.
• Perform physical activities that require considerable use of your hands, arms and legs, and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials for a prolonged period of time.
• A steady energy level, and a calm demeanor.
• Able to stand and/or walk for long periods of time.
• Able to operate hand, and power tools.
• Able to lift at least 50 lbs without assistance.
• Able to frequently climb and descend stairs and ladders and to work safely at heights.
• Able to perform all essential functions with, or without reasonable accommodations.

Qualifications

• Valid Driver’s License with acceptable driving record, and reliable transportation required.
• Requires standing for long periods and working in cooler temperatures due to the storage of fresh flowers.
• Able to work steadily at a computer for long periods of time.
• Perform physical activities that require considerable use of your hands, arms and legs, and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials for a prolonged period of time.
• A steady energy level, and a calm demeanor.
• Able to stand and/or walk for long periods of time.
• Able to operate hand, and power tools.
• Able to lift at least 50 lbs without assistance.
• Able to frequently climb and descend stairs and ladders and to work safely at heights.
• Able to perform all essential functions with, or without reasonable accommodations.

Skills

• Excellent communication & customer service skills.
• Creativity and an eye for detail.
• Organizational Skills.
• Genuine interest in flowers, plants, and floral design.
• Willingness to collaborate effectively with a team.
• Adaptability and flexibility.
• Handling delicate flowers and using tools.
• Eagerness to learn the trade and grow within the shop.
• Strong communication skills.
• Valid Driver’s License with acceptable driving record.
• Standing for long periods and working in cooler temperatures.
• Working steadily at a computer for long periods.
• Physical activities requiring considerable use of hands, arms, and legs.
• A steady energy level and calm demeanor.
• Standing and walking for long periods.
• Operating hand and power tools.
• Lifting at least 50 lbs without assistance.
• Climbing and descending stairs and ladders.
• Performing all essential functions with reasonable accommodations.

Benefits

• Discounted phone plan after 60 days of employment.

Pay

Details on pay are not specified in this job posting.

Schedule

Details on schedule are not specified in this job posting.