Flooring Solutions Technician 2

About the Role

As a Flooring Solutions Technician, you will coordinate with the Sales Engineer to provide an exemplary level of service to our customers, demonstrating skills and performance in the use, operation, set up, and repair of all company equipment. This position is a senior level technician and requires the individual to demonstrate a level of professionalism through positive communication and appearance that will be respected by other service personnel.

Responsibilities

• Performs all levels of repair on-site
• Keeps track of rental equipment (inventory) and coordinates deliveries, pick-ups and service calls with customers
• Maintains warehouse area
• Operates company vehicle safely and maintains a valid driver's license and excellent driving record free from points
• Keeps records and maintains company vehicle, including washing, oil-changes and general safety inspection; reports any defect or variation from normal performance to the supervisor
• Maintains and tracks company tools and supplies; brings broken tools to supervisor for replacement
• Provides own tools as outlined
• Communicates professionally with customers, managers, and sales engineers to schedule deliveries, pick-ups and service calls
• Completes appropriate paperwork for deliveries, pick-ups and service calls; directs customers to sign appropriate paperwork
• Keeps track of serial numbers
• Delivers and installs rented equipment
• Trains authorized operator (and/or customer) on safe use of equipment
• Implements proper and safe procedures
• Works with managers and sales engineers to maintain accurate records and tracking of in-stock and rented equipment
• Demonstrates a professional and courteous demeanor to customers
• Demonstrates effective written and verbal communication; takes accurate phone messages and has a clear, professional manner when speaking with customers
• Communicates effectively with staff
• Is on call for emergency service and is available on a rotating schedule for emergency service response calls on weekends and evenings
• Cleans and tests returned equipment, making sure operation and appearance is up to standards
• Successfully troubleshoots and completely understands the operation, function, specifications, capabilities and controls of any piece of rental equipment
• Understands advanced electrical motors and controls and their operations

Qualifications

• Basic math skills
• Must be at least 21 years of age in order to operate commercial vehicles
• Sweeper/Scrubber and Surface Preparation product line background preferred
• Valid driver's license free from points, required
• Some after-hours and weekend work will be required during peak times
• The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Pay

The hourly wage depends on the agreed rate under the terms of the collective bargaining agreement for this location.

Schedule & Paid Time Off

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day