Floor Staff

About the role

Floor Staff team members are classified based on individual theatre needs and/or employee availability as either variable hour, part-time fixed, part-time regular, or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, Usher, or all areas as needed. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies.

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with our company dress code

Concession Responsibilities

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, gift cards, and redeemed coupons as well as maintaining concession stock inventory
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Promoting the Regal Rewards+ and Unlimited program
• Operating, preparing, and cleaning of all concession related equipment
• Upselling/Suggestive selling
• Complying with all local, state, and federal food safety laws
• Abiding by all federal and state laws with regards to breaks and/or meal periods
• Ensuring required alcohol certification and training are current where applicable
• If the theatre sells alcohol and assigned duties include selling/serving alcohol, must be of legal age to sell or serve alcohol according to state or local laws
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination

Usher Responsibilities

• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to management any problems, discrepancies, or unusual situations that arise at the theatre
• Performing in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways, and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Education & Experience

• Completion of Regal Academy online program as a cast member to maintain Regal Standards for all employees
• If the theatre sells alcohol and assigned duties include selling/serving alcohol, completion of any legally required state or local training and obtaining the required certificate, plus completion of Regal Responsible Beverage Server training on Regal Academy online

Language Ability

Possess good public speaking, listen effectively, and respond clearly and directly.

Math Ability

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability

• Identify problems, gather relevant data, and note possible causes of problems
• Evaluate relevant information, recognize alternatives, and reach conclusions based on evidence
• Take action beyond what is necessarily called for
• Perform under pressure and/or opposition

Personal Skills

• Possess excellent communication skills with customers, co-workers, and management
• Establish goals, budget time, and set priorities to achieve desired objectives

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• May occasionally be required to lift up to 60 pounds
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus