Floor Staff - $15.25/hr

About the Role

Floor Staff team members are classified based on individual theatre needs and/or employee availability as either variable hour, part-time fixed, part-time regular, or full-time hourly employees. The primary responsibility is ensuring guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Employees must act as representatives of Regal in a way consistent with our mission statement and policies, including regular and consistent attendance, handling emergency situations, general cleaning duties, and compliance with the company dress code.

Responsibilities

Box Office

• Operating POS system, including handling and ensuring accuracy of cash drawer, credit cards, traveler’s checks, gift cards, and redeemed discount tickets, passes, and coupons
• Upselling and suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and guest questions in a manner consistent with guest service philosophy

Concession

• Operating POS system, including handling and ensuring accuracy of cash drawer, credit cards, traveler’s checks, gift cards, and redeemed coupons, as well as concession stock inventory
• Promoting the Regal Crown Club program
• Operating, preparing, and cleaning all concession-related equipment
• Upselling and suggestive selling
• Complying with all local, state, and federal food safety laws
• Abiding by all federal and state laws regarding breaks and/or meal periods
• Ensuring required alcohol certification and training are current where applicable
• If the theatre sells alcohol and duties include selling/serving alcohol, you must be of legal age according to state or local laws
• Reading and understanding training materials covering subjects such as sexual harassment and discrimination

Usher

• Tearing tickets, collecting and depositing appropriate stubs, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats
• Enforcing the MPAA rating system
• Conducting in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and maintain a safe environment
• Reporting problems, discrepancies, or unusual situations to management
• Performing in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby areas, hallways, and other areas outside auditoriums
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Completion of cast certification program as a cast member and as a box office cashier or progress toward completion required
• If the theatre sells alcohol and duties include selling/serving alcohol, completion of any legally required state or local training and obtaining the required certificate is mandatory
• Completion of the Regal Responsible Beverage Server training on Regal Online University

Language Ability

• Possess good public speaking skills, listen effectively, and respond clearly and directly

Math Ability

• Perform calculations with speed and accuracy and identify and correct errors

Reasoning Ability

• Identify problems, gather relevant data, and note possible causes of problems
• Evaluate relevant information, recognize alternatives, and reach conclusions based on evidence
• Take action beyond what is necessarily called for and perform under pressure and/or opposition

Personal Skills

• Possess excellent communication skills with customers, co-workers, and management
• Establish goals, budget time, and set priorities to achieve desired objectives

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl
• May occasionally be required to lift up to 60 pounds
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus