Floor Staff ($14 per hour)

About the role

Floor Staff team members are classified based on individual theatre needs and employee availability as variable‑hour, part‑time fixed, part‑time regular, or full‑time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Employees must represent Regal consistently with the company’s mission statement and policies, maintain regular attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.

Responsibilities

• Operate the POS system in concessions, handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed coupons with accuracy.
• Maintain concession stock inventory.
• Promote the Regal Crown Club program.
• Operate, prepare, and clean all concession‑related equipment.
• Upsell and suggestive sell merchandise.
• Comply with all local, state, and federal food‑safety laws.
• Observe federal and state regulations regarding breaks and meal periods.
• Ensure required alcohol certification and training are current where applicable.
• Read and understand training materials covering sexual harassment and discrimination.
• As an Usher: tear tickets, collect and deposit stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable.
• Manage crowd control and assist guests in finding seats.
• Enforce MPAA rating system.
• Conduct in‑theatre inspections to monitor picture and sound quality, prevent film/content theft, and maintain a safe environment.
• Report problems, discrepancies, or unusual situations to management.
• Perform in‑auditorium concession auxiliary sales as directed.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other public areas.
• Monitor cleanliness and operation of theatre vending equipment.
• Assist with opening and closing duties as assigned by management.

Qualifications

• Completion of the cast certification program as a cast member and box‑office cashier, or progress toward completion.
• If assigned alcohol duties, completion of any legally required state or local training and the Regal Responsible Beverage Server training on Regal Online University.
• Good public speaking ability; effective listening and clear, direct responses.
• Ability to perform calculations quickly and accurately, identifying and correcting errors.
• Strong reasoning skills: identify problems, gather relevant data, evaluate alternatives, and reach evidence‑based conclusions.
• Excellent communication skills with customers, co‑workers, and management.
• Ability to establish goals, budget time, and set priorities to achieve objectives.

Physical Demands

The role requires frequent standing, walking, sitting, using hands to handle objects, reaching with arms, and talking or hearing. Occasionally the employee may need to climb, balance, stoop, kneel, crouch, or crawl. Lifting up to 60 pounds may be required on occasion. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.