Floor Manager - Greenwich, CT

About the role

The Floor Manager oversees the floor team, our Wellness Guides, who are the masters of all services, classes, and client relationships within Sage + Sound. They set the tone and lead, driving teamwork and accountability throughout the Wellness Guide team and possess an enthusiastic, energetic, personable, and friendly disposition.

Responsibilities

• Set an example and lead all Wellness Guides by holding true to the S+S Mission.
• Be the bridge of communication between the floor team and managers.
• Guide the tone throughout the space by maintaining a positive, collaborative team morale.
• Guide clients through their treatment experience, making them feel safe, explaining the benefits of services, and ensuring they always leave feeling better than when they walked in.
• Work hand-in-hand with the practitioners to aid in all tasks to optimize the client experience.
• Absorb schedules of hourly & part-time staff, including assisting with finding coverage.
• Help oversee the day-to-day flow within the space.
• Recommend services, retail, and classes to clients to enhance their experience.
• Follow up with Wellness Guides regularly to ensure they have the most up-to-date information on events, offers, benefits, and other updates.
• Take on additional tasks as needed to drive revenue/growth, achieve targets, and support the team at large.

Requirements

• Retail or hospitality experience a plus, but not required.
• Beauty / wellness experience a plus, but not required.
• Shopify experience preferred, but not required.
• Willingness to give and receive feedback on improving the store environment and customer service.
• A can-do attitude and the willingness to own every challenge and roll up your sleeves as needed.
• A team player and self-starter who thrives working in an ambiguous, fast-paced environment.
• Available to work a flexible schedule including evenings and weekends.
• Must have strong leadership skills and be ready to lead by example, NOT just delegation.
• Must be solution-oriented and self-motivated.
• Must have strong people management skills.
• Must have a strong work ethic.
• Must be organized.
• Must have an entrepreneurial spirit.
• Excellent verbal and written communication skills.
• Must enjoy working within a team.
• Strong time management skills and practices.

Qualifications

• Competitive salary.
• Medical benefits (for full-time employees).
• Paid Sick leave.
• Sage + Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits

• Sage + Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay

The Pay Range For This Role Is 45,000 - 60,000 USD per year(Greenwich, CT)