Floor Manager

Essential Duties and Responsibilities

• Greet all customers with a smile and friendly attitude
• Support the management schedule
• Responsible for proper procedures when opening and closing the store
• Ensure store is kept clean, stocked and ready for the day’s operations by completing daily tasks or delegating daily tasks when necessary
• Act as an advocate for all company policies and procedures
• Willingness to be trained and remain competent in all areas of the store (i.e. Customer Service, Loss Prevention, digital photo equipment, registers, management functions, etc.)
• Able to understand US Postal procedures and policies
• Assist with training of store employees when needed
• Manage one or more departments within the store
• Able to handle conflict situations with tact and diplomacy
• Able to recognize big picture goals of the store and contribute accordingly
• Ensure aisles, sidewalks, entries and service areas are clean and free of hazards and debris and are in safe working order
• Properly report injuries (employee and/or customer) in a timely manner
• Promote Lewis initiatives and represent Lewis in a positive manner to our customers and communities
• Additional duties assigned by management

Employee Role Expectations

• Must be neat and clean in appearance
• Eagerness to help customers with a positive and friendly attitude
• Strong organizational skills and ability to multitask in a fast-paced setting
• Must be a self-starter but willing to take direction when needed
• Able to maintain composure when dealing with challenging situations
• Able and desire to learn new skills
• Desire to teach and empower others
• Work effectively as part of a team to support the entire store, as well as individually
• Able to communicate effectively, both verbally and in writing
• Able to troubleshoot basic IT issues regarding registers, the app, photo equipment, etc.
• Support corporate directives and decisions
• Able to become forklift certified
• Able to work additional and/or longer shifts during peak garden center season
• Dependable in attendance and job performance

Qualifications

• High school diploma or equivalent preferred
• Experience as a Department Manager preferred but not required
• Able to read, interpret, and act on corporate policies and procedures
• Must have basic math and computer skills
• Willingness to move or relocate as needed

Physical Requirements

• Ability to constantly move about the sales floor or stand for long periods of time
• Work with full range of hands, wrists, and arms (i.e. ability to pick up and pinch small items with fingers, and seize, hold, grasp or turn objects with hands)
• Ability to lift up to 10 lbs constantly, up to 20 lbs frequently, and up to 75 lbs occasionally with or without accommodation
• Ability to adjust or assemble sections of shelving and plan spatially for area resets (some planogram adjustments may need to be made)
• Must be able to frequently position self at varying shelf height levels to stock or merchandise product as required
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction
• Must have depth perception, color vision (ability to identify and distinguish colors), and field of vision
• Work in outdoor conditions that may include inclement weather

Benefits (Full-time employees)

• Medical, dental, and vision insurance
• HSA, FSA, LPFSA options
• Voluntary options: life, long-term disability, life/long-term care hybrid, cancer, critical illness, accident, identity theft protection
• Employee discount
• Retail savings (401k)
• Paid Time Off (PTO)
• Paid volunteer time
• Company paid short term disability
• Company paid life insurance
• Discounted logowear
• Employee Assistance Program

Benefits (Part-time employees)

• Employee discount
• Retail savings (401k)
• Paid Time Off (PTO)
• Discounted logowear
• Employee Assistance Program