Floor Leader (Full-Time)

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude
• Answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience
• Showcase product utilizing product knowledge and sales education
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Maintain and build good Guest relationships to develop a client-based business
• Lead by example with a high level of showmanship, excellent customer service, and attentiveness
• Recognize and communicate Guest Levels with the Team
• Passion to ask business-driven and showmanship questions often to Manager, Team Leaders, and all Teammates
• Coachable – allows Manager to educate them in their sales presentation
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present

Teammate Recruiting, Training and Development

• Recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals, and Teammate Recommend
• Develop skills and assist in leading, directing, motivating, and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention, and sales presentation standards on a daily basis
• Maintain a positive attitude at all times creating a positive floor culture
• Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders
• Participate effectively in daily setup, training, impacting, and reviewing while effectively utilizing the Performance Tracker
• Motivate Teammates to initiate and complete daily tasks
• Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in
• Demonstrate leadership actions during segment: Awareness of Guests in the store and ensure they are being helped, Demonstrate how to get the Guest involved with product, Be vocal and continuously update fellow leader and Team
• Understand and work guys side/gals side to benefit both Teammates and Guests
• Give informational and influential store tours
• Ensure sales floor is consistently sized and new freight is appropriately displayed

Visual Merchandise Management

• Own and influence product through zone ownership: Product knowledge, placement, passion, preference
• Weekly Checklist: Life cycle of product, Track Results
• Be able to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind
• Confirm Teammates are following through with Visual Standards, Visual library, and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
• Give informational and influential store tours
• Ensure sales floor is consistently sized and new freight is appropriately displayed

Operations

• Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
• Understand and utilize planner including completion of Opening and Closing Checklists
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Follow all Loss Prevention guidelines, including daily bag and purse checks
• Appropriately handle calls from Corporate Office
• Know Buckle guidelines when handling returns and exchanges
• Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates
• Understand and apply the Buckle’s Code of Ethics and all Buckle’s policies, procedures, and handbooks
• Understand and execute all policies regarding payments, exchanges, and Loss Prevention practices
• Navigate and execute all tools on the home page
• Give guidance and feedback to all non-sales positions
• Complete all scheduled shifts and cover shifts when needed
• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
• Consistently maintain a clean, organized, and shoppable store to fulfill Buckle’s mission statement

Supervisory and Leadership

• Comfortable in giving and receiving feedback from peers and Management
• Supportive of Leadership
• Support personal and store growth
• Contribute to a positive team spirit