Floor Lead (Retail) (Part-time)

About the Role

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills, embodies Mejuri’s values, and inspires the team with a can‑do attitude to create an engaging and dynamic environment for both staff and customers.

Key Responsibilities

• Customer Experience: Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team using Mejuri’s Steps of Selling.
• STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs) by driving personal performance and the performance and engagement of the team.
• Service Promotion: Ensure positive customer experience and promotion of services such as piercing, engraving, and other offerings.
• KPI Management: Track and improve OPH, NPS (85%+), SPH, and conversion/sales success metrics.
• Inventory Operations: Participate in monthly inventory and cycle counts, ensure teams have proper technology, and provide troubleshooting guidance.
• Order Fulfillment: Support back‑of‑house flow for in‑store sales, phone sales, or BOPIS, maintaining efficiency with packaging and delivery standards.
• Storage & Organization: Maintain organizational integrity of back‑of‑house, display inventory, sellable inventory, packaging, and supplies.
• Systems & Technology: Proficiently use point‑of‑sale systems, inventory management software, and other retail technology.
• Shrink Management: Support mitigation of internal, external, and administrative product loss.
• Escalations: Identify and escalate opportunities, gaps, risks, and roadblocks with urgency; partner with cross‑functional teams to resolve.
• Merchandising: Maintain Mejuri’s brand standards of visual presentation, cleanliness, and functionality; coach team on visual merchandising updates.
• Fixtures & Maintenance: Validate integrity of displays, graphics, furniture, and décor; notify appropriate teams of missing or damaged items.
• People Management: Participate in onboarding new talent, assess performance against review criteria and KPIs, build healthy relationships, and uphold policies and compliance practices.

Qualifications

• Experience in a high‑volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical‑thinking ability to identify potential challenges and develop action plans.
• Physical ability to stand for 8 hours and lift up to 50 lb.
• Availability to work evenings, weekends, and holidays in alignment with store needs.

Benefits

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• Robust in‑house retail learning program.
• Generous product discount.

Compensation

Base pay range: $23 – $26 per hour, dependent on experience and qualifications.

Schedule

Must be able to work evenings, weekends, and holidays according to the store’s availability requirements.

Company Values

• Raise the Bar: Stay curious, share/seek feedback, and strive for excellence.
• Customer Obsessed: Get close to the customer and prioritize them in decisions.
• Empowered Owners: Treat the company like your own and take initiative.
• Find a Way: Seek simple, creative solutions and act fast.
• Drive Results: Be clear on goals and relentless in achieving them.
• Team First: Value team success over personal ego.

Mejuri is committed to inclusive hiring practices. If you require accommodation during the hiring process, please let us know and we will work with you to meet your accessibility needs.