Floor Lead (Retail) (Part-time)

About the role

As a Floor Lead on our store leadership team, you’ll drive the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. A key presence on the sales floor, you’ll exemplify outstanding interpersonal skills and consistently embody Mejuri’s values. A natural motivator and collaborative team player, you’ll inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.

Retail leaders at Mejuri are engaging, nimble, creative, and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Responsibilities

• Customer Experience: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team regarding Mejuri’s Steps of Selling.
• Leadership: Maximize results and achievement of Key Performance Indicators (KPIs) by driving your own performance as well as the performance and engagement of the team.
• Services: Ensure a positive customer experience and promote services offerings including piercing, engraving, and other in-store services.
• KPIs: Focus on OPH, NPS (85%+), SPH, and STACK Leader Segment metrics for conversion and sales success.
• Operations:
  • Inventory: Participate in the execution of inventory and cycle counts on a monthly basis, ensuring teams have proper technology and troubleshooting guidance.
  • Order Fulfillment: Support back-of-house flow for in-store sales, phone sales, or BOPIS, ensuring efficiency with packaging and order delivery standards.
  • Storage & Organization: Maintain organizational integrity of back-of-house, including display inventory, sellable inventory, packaging, and supplies.
  • Systems & Technology: Use point-of-sale systems, inventory management software, and other retail technology proficiently.
  • Shrink: Support efforts to mitigate internal, external, and administrative loss of product.
  • Escalations: Identify and escalate opportunities, gaps, risks, and roadblocks with urgency, partnering with cross-functional teams to resolve them.
• Merchandising:
  • Maintain Mejuri’s brand standards of visual presentation, cleanliness, and functionality.
  • Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand; notify appropriate teams when display tools are missing or damaged.
  • Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
  • Flag, identify, and action any inefficiencies in merchandising.
• People:
  • Onboarding: Participate in the successful integration of new talent to our store teams.
  • Assessing: Validate the regular and accurate assessment of team members against performance review criteria and KPIs.
  • Engaging: Build healthy relationships with team members and establish a positive and engaging work environment.
  • Employee Relations: Adhere to and validate company policies and compliance practices.

Requirements

• Experience in a high-volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability—identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours and lift up to 50 lbs.
• Must be able to work evenings, weekends, and holidays in alignment with store availability requirements.

Benefits

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount.

Pay

This role has a base pay range of $20–$24 per hour based on a candidate’s experience and qualifications.

Values

• Raise the Bar: Stay curious, share/seek feedback, and strive for excellence.
• Customer Obsessed: Get close to the customer and prioritize them in decisions.
• Empowered Owners: Treat the company like your own and take initiative.
• Find a Way: Seek simple, creative solutions and act fast.
• Drive Results: Be clear on your goals and relentless in achieving them.
• Team First: Value team success over personal ego.