Floor Lead (Retail)

About the role

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

Responsibilities

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Manage inventory, participate in execution of inventory & cycle counts, ensure teams have proper technology in place and troubleshoot guidance where needed.
• Support in mitigating internal, external and administrative loss of product.
• Escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross-functional teams to resolve.
• Maintain brand standards of visual presentation, cleanliness and functionality, participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
• Flag, identify and action any inefficiencies.
• Onboard new talent to our store teams, assess the regular and accurate assessment of our people against performance review criteria and KPIs, build healthy relationships with our people and establish a positive and engaging work environment.
• Adhere to and validate our policies and compliance practices.

Requirements

Experience in a high volume retail environment. Adaptable with the ability to think creatively and quickly. Excellent organization and analytical skills. Critical thinking ability - identify potential challenges and develop action plans.

Qualifications

• Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Skills

• Proficient in using point-of-sale systems, inventory management software, and other retail technology.

Benefits

• Paid sick days.
• Monthly retail bonus program.
• A robust in-house retail learning program.
• Generous product discount!

Pay

This role currently has a base pay range of $24 - $27 per hour based on a candidate’s experience and qualifications.

Schedule

Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Company Values

• RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence
• CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions
• EMPOWERED OWNERS | Treat the company like your own, take initiative
• FIND A WAY | Seek simple, creative solutions, and act fast
• DRIVE RESULTS | Be clear on your goals and be relentless in achieving them
• TEAM FIRST | Value team success over personal ego

Accessibility

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.