Floor Host

About the role

The Floor Host is the primary point of contact on the office floor, focusing on delivering a hospitality-based experience to customers and assisting with various tasks.

Responsibilities

• Provide real-time support for meetings on all office floors, connecting with meeting organizers and guests as meetings begin.
• Prior to meetings, verify room requirements via email to ensure client's expectations are met (e.g., lighting, supplies, audio visual equipment, temperature).
• Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.
• Utilize tools and resources to identify creative solutions and anticipate customer needs.
• Keep abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses.
• Advocate for the client's hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace.
• Verify occupancy of rooms and reclaim unused meeting space as appropriate.
• Optimize meeting rooms and workspaces, making sure space that is reserved is used.
• Maintain a high level of professionalism and ensure the space remains pristine by monitoring all meeting rooms for participants arriving/leaving, rooms booked that have no show, and the correct number of participants booked and closing work areas at scheduled times.
• Work with the facility maintenance team to ensure that the space remains pristine, including ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues, etc.
• Provide a contact card for additional in-meeting support and return upon completion to reset the room for the following meeting.

Requirements/Experience/Education

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality, and/or Event Planning preferred.
• Strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment).
• Able to stand for long periods of time.
• Works well in a fast-paced environment.
• Good listening and professional demeanor.
• Must be able to navigate clients of every professional level.
• Maintain a high level of professional appearance and demeanor.

Competencies

• Client first mentality.
• Demonstrates accuracy and attention to detail.
• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing.
• Solid decision-making skills within the scope of the position.
• Ability to meet deadlines and work under pressure.
• Excellent verbal and written communication skills are necessary.
• Actively listen and identify both spoken and unspoken needs.
• Uses technology.
• Prioritizing, flexibility, adaptability.
• Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Benefits

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.