Floor Captain
About the role
We are looking for a highly motivated, customer-focused Lead Restaurant Server to join our team at The Belgrove. Servers are the face of our restaurant and responsible for our customers' experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. As Lead Server, this individual will also assist with the training and development of the team.
Responsibilities
- Prepare the restaurant pre-shift for the service ahead
- Greet guests as they arrive or move about the restaurant
- Guide guests on their culinary journey through descriptive selling of the menu
- Be accurate in your order taking, confirming all special requests
- Be the master of the menu, understanding the details to enhance the conversation
- Serve as Trainer for all new hires
- Work collaboratively with other restaurant servers and kitchen/bar staff
- Aid guests who have concerns to guide them to a resolution that leaves them happy
- Finalize the experience through timely and accurate bill presentation
Requirements
- Engaging and welcoming personality
- Descriptive and capable of selling
- 2-4 years of food service experience
- Knowledge of wine, beer, cocktails, and spirits
- Ability to work under pressure in a fast-paced environment
- A passion for creating an exceptional experience for all guests
- Excellent communication skills
Qualifications
- High school diploma or equivalent
- Valid driver’s license
- Food handler’s certification
Skills
- Customer service orientation
- Attention to detail
- Time management
- Problem-solving skills
Benefits
- Comprehensive training programs
- Health insurance
- Paid time off
- Professional development opportunities
Pay
Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Schedule
Hours vary based on department needs and shift availability.