Floating Universal Banker

Transaction Processing

Performs routine teller transactions and works directly with customers. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.

Serves customers waiting in line while maintaining close attention to detail and complying with all policies, procedures and regulatory guidelines. Provides comprehensive deposit services to individuals, fiduciary, and small businesses in a Retail branch. Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.

Affords assistance with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, wire transfers, and safe deposit box entrances. Resolves concerns presented by customers.

Affords assistance at other branches as needed. Cash Handling & Security

Maintains and balances a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift. Reviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers. Reviews account completely prior to performing overrides.

Maintains compliance with established internal operational standards and Federal and State regulations to protect the interest of the Bank and customers; reviews the work of others for compliance. May participate in monthly branch audit functions or daily review of operational reports.

Customer Service & Sales

Effectively interviews and profiles new and existing customers to recommend appropriate banking products and services. Promotes the full range of deposit and lending products and services that best meets the customer’s needs.

Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently. Performs follow-up calls to new and existing customers to ensure customer satisfaction and answers any questions.

Administrative & Compliance Tasks

Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.

Completes required compliance training by assigned due dates. Maintains compliance with established internal operational standards and Federal and State regulations to protect the interest of the Bank and customers.

Travel

80-90%