Floating Teller

About the role

Engages the client by welcoming them warmly with a pleasant demeanor, using the client name whenever possible, and thanking them for doing business with Tompkins. Assists clients and makes them feel appreciated. Ensures financial transactions are completed accurately and efficiently while complying with all policies, procedures, and regulatory and banking requirements. Helps build relationships with clients by connecting them with other team members who can help address their financial needs. Works under close supervision with limited decision-making authority.

Responsibilities

• Perform a variety of duties quickly and accurately to support the paying and receiving function of the branch, including:
  • Accept and process deposit transactions.
  • Cash checks and process withdrawal transactions within approved authority and operating policy, ensuring proper identification is obtained and verifying sufficient funds are available.
  • Sell Cashier’s Checks.
  • Redeem EE Savings Bonds.
  • Issue approved cash advances on Company accepted credit cards.
  • Transfer funds between accounts as required.
  • Accept and process utility payments.
  • Accept and process all types of loan payments and credit card payments.
• Maintain awareness of new business opportunities with customers; actively refer customers to appropriate customer service personnel.
• Respond to telephone inquiries from customers regarding balances, withdrawals, verification of accounts, etc.
• Prepare daily settlement and proof of cash transactions; balance cash drawer accurately, quickly, and efficiently on a daily basis.
• Prepare and review reports relating to the function, e.g., Currency Transaction Reports (CTRs), Bank Secrecy Reports, etc.
• Process night deposit, mail deposit, ATM deposit, and courier deposit transactions.
• Maintain an approved level of cash, and sell excess cash and/or mutilated cash when appropriate.
• Balance and/or service ATM machines, coin machines, or currency transaction machines when necessary.
• Verify and wrap coin and/or currency for vault control purposes.
• Abide by current laws and organizational policies and procedures designed to promote a harassment-free and non-discriminatory work environment.
• Cooperate with, participate in, and support adherence to all internal policies, procedures, and practices for risk management, safety, soundness, and regulatory compliance.
• Provide safe deposit box service to customers.
• Work Saturdays and evenings as required; open and close the branch as required.
• All other duties as assigned.

Qualifications

• A High School Diploma or GED.
• Cash handling experience in banking, cash office, or retail setting; six months to one year of experience is preferred.
• Excellent customer service skills.
• Exemplary organizational, problem-solving, and communication skills.
• Ability to follow precise directions.
• Ability to operate teller equipment and learn banking systems quickly.
• Proficient PC skills.
• Moderate typing and ability to operate various office machines.

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals