Floating Store Operations Manager (Bilingual)

About the role

The Floating Store Operations Manager (Bilingual) leads overall store operations and drives operational excellence, profitability, and an outstanding customer experience. This role serves as the senior leader on site and is responsible for overseeing all departments, developing high-performing teams, managing financial results, and ensuring compliance with company standards and food safety regulations.

Responsibilities

• Travel throughout Georgia, Tennessee, and future Company markets as assigned.
• Accept temporary assignments ranging from a minimum of one (1) week to six (6) months or longer, depending on business needs.
• Serve as the acting Store Manager or operational leader during management vacancies, leaves of absence, vacations, new store openings, store remodels, special projects, or other operational requirements.
• Relocate temporarily near the assigned store when extended assignments are necessary.
• Work flexible schedules, including evenings, weekends, holidays, and extended hours, based on the needs of the assigned location.
• Maintain reliable transportation and a valid driver's license throughout employment.
• Represent Talpa Supermercados consistently by maintaining Company standards, culture, and operational excellence across all assigned locations.
• Oversee daily operations across all departments, including grocery, produce, meat, bakery, tortillería, ice cream shop, restaurant, frontend, and receiving.
• Ensure consistent execution of standards for quality, service, cleanliness, organization, and safety.
• Monitor and improve key performance indicators, including sales, shrink, labor, and profitability.
• Manage inventory control, ordering, receiving, vendor relations, invoicing, and cycle counts.
• Oversee pricing accuracy, promotions, signage, discounts, and merchandising standards.
• Ensure compliance with food safety regulations, health requirements, allergen controls, and company policies.
• Recruit, hire, train, coach, and develop department managers and store associates.
• Create and manage labor schedules while balancing service levels and labor cost control.
• Conduct performance evaluations and corrective action as needed, in accordance with company policy.
• Foster a high-performance, accountable, and engaged work culture.
• Lead by example on the sales floor and within all departments.
• Ensure excellent customer service and resolve escalated customer issues.
• Build strong relationships with customers and the local community.
• Monitor store appearance, product presentation, and competitor pricing.
• Drive customer loyalty, satisfaction, and repeat business.
• Manage store budget and P&L performance in partnership with corporate leadership.
• Review sales reports, labor metrics, shrink results, and inventory performance.
• Plan and implement sales strategies and operational improvements.
• Complete required reporting, audits, and compliance documentation.
• Deliver weekly and monthly financial and operational reports.

Requirements

• A high school diploma or GED is required; a college degree is preferred.
• Minimum 5 years of grocery or retail management experience, including multi-department oversight.
• Strong leadership, operational, and financial management skills.
• Demonstrated experience with inventory management, labor control, and P&L accountability.
• Ability to manage multiple departments in a fast-paced retail environment.
• Ability to work a flexible schedule as required by business needs, including weekends and holidays.
• Proficiency in Microsoft Office Suite, particularly Microsoft Excel, including basic data analysis and reporting.
• Bilingual Spanish/English (required).

Benefits

• Competitive salary with performance-based bonus potential.
• Strong corporate support across HR, Operations, Safety, and Finance.
• Opportunity to lead a complex, high-volume, multi-department operation.
• Clear growth and advancement opportunities as Talpa continues to expand.
• Community-focused, people-first culture.
• Leadership role with direct impact on store success.

Pay

Competitive salary with performance-based bonus potential.

Schedule

Flexible schedule, including evenings, weekends, holidays, and extended hours, based on the needs of the assigned location.