Floating General Manager- Columbus Metro Area

Purpose

The Floating General Manager is responsible for the full operation of the showroom and sales associates. The role ensures guests have a great shopping experience, manages a high-performance sales team, and achieves sales targets.

General Description of Duties

• Achieves monthly and annual net written sales plan and profit margin goals.
• Collaborates with corporate departments including HR, Accounting, Merchandising, Marketing, and IT to ensure organizational standards are met.
• Leads and directs the work of all Sales Consultants to ensure a professional and customer-friendly environment at all times.
• Determines and communicates sales schedule for all employees.
• Reviews daily sales report to track performance towards sales goals.
• Ensures store security at all times in compliance with company policy and procedure.
• Consistently meets and/or exceeds established sales goals through customer retention, lead follow-up, and sale close rate for assigned location.
• Routinely inspects sales floor to ensure cleanliness and organization while also reviewing tags for accuracy.
• Reviews orders entered into the ordering system by Sales Consultants for accuracy.
• Led the daily showroom sales meeting to set goals and energize the sales staff.
• Attends and completes all assigned company training and reviews training records for all employees.
• Ensures understanding of all company promotions to accurately explain to customers and Sales Consultants.
• Participates in physical inventory of showroom when necessary.
• Actively participates in the recruiting and interviewing process for all new employees at assigned store location.
• Conducts weekly, monthly, and annual performance reviews for all Sales Consultants on time.
• Shows understanding of the Sales Commission and Bonus Structure in order to accurately interpret and answer employee questions.
• Manages the personal trade / book of business.

Qualifications

• Works independently or as part of a collaborative sales team.
• Proven ability to develop successful customer relationships and close sales.
• Professional leader with excellent communication, interpersonal and organizational skills.
• Computer skills and the ability to learn new programs.
• Desire to succeed within a revenue-driven atmosphere.
• Proven track record of sales success in a retail environment.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Requirements

• High School Diploma or equivalent.
• Associate’s Degree in Marketing or Communication preferred.
• 5-7 years’ experience in a retail sales or customer service environment.