Floating Community Manager (Affordable Housing)

Essential Duties and Responsibilities

• Provide on-site management of one or more residential multifamily apartment communities.
• Manage the day-to-day outreach, sales and customer service efforts to meet and exceed performance targets.
• Monitor property and staff to ensure compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs.
• Provide affordable housing and rental services to ensure compliance with certifications, recertifications, leases, etc.
• Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events.
• Prepare reports of all operational financial data to the Regional Property Manager, Property Staff Accounts and other Corporate Departments as requested.
• Lead staffing, training and development initiatives for the property to ensure the best talent is part of the property team.

Requirements

• The successful Floating Community Manager will have the following qualifications:
• Marketing, leasing, and leadership experience
• Four (4) years of experience working in Tax-Credit, HUD Project Based Section 8 and Market-Rate property management
• Strong operational, compliance and regulatory understanding, including deep HUD Project Based Section 8 programs and Low-Income Housing Tax Credit (LIHTC) familiarity and knowledge
• Two (2) years supervisory experience is preferred, with a track record of effectively working with all levels of staff and management
• Must be knowledgeable of all local, state and federal Fair Housing laws and regulations
• Superior customer service skills and the ability to deal with difficult people and challenging situations while maintaining a positive and calm demeanor
• Able to effectively and accurately communicate and present information verbally and in writing
• Proficient with MS Office suite applications (e.g. Outlook, Word, Excel, Teams, etc.)
• Experience and proficiency with RealPage OneSite is required, and Yardi software systems is preferred
• Possess proven financial and accounting acumen, with demonstrated ability to read a budget, conduct financial analysis and provide practical narrative and financial reporting
• CPO, COS and/or BOS certifications preferred
• HCCP & SHCM or equivalent preferred

Education

• High school diploma, GED or Equivalent
• Ability to read and write English fluently, accurately perform intermediate mathematical functions and understand and perform all on-site resident management software functions

Professional Experience

• A minimum of three years of experience in residential property management as a Community Manager

Attendance/Travel Requirements

• The position requires the ability to work any of the seven days of the week, 52 weeks of the year.
• Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.
• The position requires the ability to serve on-call, as scheduled or as necessary.
• Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state.
• You must also be able to attend certain resident events that are held after hours.

Computer Skills

• Minimum of basic knowledge of computers
• Ability to use Outlook and OneSite/Yardi
• Intermediate knowledge of Microsoft Suites
• Minimum of basic Internet knowledge

Physical Demands

• Must be capable of physically accessing all exterior and interior parts of the property and amenities.
• Must be able to push, pull, lift, carry or move/maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.

Learning & Development

• Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.

Pay and Benefits

• This role is exempt and has an anticipated annual pay range of $55k-75k for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations.
• This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors.
• This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week.
• Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website.