Floating Branch Banking Specialist

Responsibilities

• Travel between branches to support the teller line and/or platform when staffing levels are below standard.
• Greet and assist each customer in a friendly and courteous manner.
• Serve Bank Customers At An Assigned Teller Station By Processing a Variety Of Transactions Quickly And Accurately, Including, But Not Limited To, The Following:
  • Accept and process deposit transactions.
  • Cash checks and process withdrawal transactions within approved authority and operating policy, ensuring proper identification is obtained to verify sufficient funds are available.
  • Accept and process utility payments, all types of loan payments, credit card payments, and other related payments.
  • Sell Official Checks and Money Orders.
  • Redeem Savings Bonds.
  • Issue approved cash advances on Bank accepted credit cards.
  • Transfer funds between accounts as required.
  • Prepare daily settlement and proof of cash transactions; balances cash drawer accurately, quickly and efficiently on a daily basis.
  • Prepare daily work for delivery to the Proof Department.
  • Balance general ledger and demand deposit account to the paying and receiving function.
  • Prepare and review reports relating to the function, e.g. Currency Transaction Reports (CTRs), Bank Secrecy Reports, etc.
  • Process night deposit, mail deposit, ATM deposit and courier deposit transactions.
  • Maintain an approved level of cash, sell excess cash and/or mutilated cash when appropriate.
  • Balance and/or service ATM machines when necessary.
  • If necessary, team members may be required to float to other branches to meet business needs.
• Perform a variety of duties to support the consumer service functions of the branch, including:
  • Complete the documentation and performs point-of-sale processing on all types of new accounts, e.g. loans, deposits, etc.
  • Provide support to branch customer service personnel engaged in establishing quantitative customer service and sales objectives on an annual basis as warranted.
  • Provide assistance, as requested, to branch customer service personnel involved in soliciting new business from present and prospective customers.
  • Provide customer service information on a timely basis in order that this information may be included as part of monthly and year-to-date performance reports.
  • Serve as a member of the branch sales team with shared responsibility for reaching branch sales goals and full responsibility for meeting individual sales goals.
  • Maintain a thorough knowledge of the features and benefits of all bank products and services in order to ascertain customer needs and to participate in selling in conjunction with these needs.
  • Provide direct services to customers of the Bank with respect to deposit products and services.
  • Assist customers in obtaining specialized services from other bank departments as necessary.
  • Maintain an awareness of new business opportunities with customers.
  • Keep abreast of new products and rate information.
• Communicate with the unit supervisor(s), and appropriate staff personnel in order to integrate activities.
• Cookice specific work tasks with other personnel within the unit as well as with other units and/or departments in order to ensure the smooth and efficient flow of information.
• Work Saturdays and evenings as required; open and close the branch as required.
• Report pertinent information to the immediate supervisor as requests, or according to an established schedule.

Qualifications

• A High School Diploma or GED.
• A minimum of one (1) year experience in a cash handling and/or customer service position is normally required, with some experience as a Customer Service Representative.
• Active Nationwide Multistate Licensing System and Registry (NMLS) registration, or the ability to secure registration upon hire, and is contingent upon successful completion of a credit report review as part of the process.
• Moderate reading, writing and grammar skills, proficient accounting, analytical and mathematics skills.
• Proficient PC skills.
• Proficient interpersonal relations, communicative and sales skills.

Pay

Pay Range: USD $23.00 - USD $26.00 /Hr.