Floating Assistant Manager

About the Role

Floating Assistant Managers partner with the General Manager to assist in managing the overall operations of the assigned store in the absence of a permanent Assistant Manager. Responsibilities include accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct the store team in their duties according to company policy and procedures.

Responsibilities

• Proficient in customer service, management, and food service responsibilities, actively participating in daily operations.
• Partners with the FiveStar team to provide customers with service as outlined by company policies and procedures.
• Assists in timely and thorough training of the store team.
• Educates the store team on policies and communications.
• Assists the General Manager in addressing store issues to ensure effective and long-term problem resolution.
• Handles merchandising and ensures adequate inventory levels, including evaluating displays, pricing, promotional signage, and out-of-stock items.
• Practices and promotes the FiveStar treatment: friendly atmosphere, meeting customer needs, and suggestive selling.
• Ensures inventory control methods are in place, equipment is in good condition, adequate staffing, labor budget adherence, timely completion of accounting and paperwork tasks, and safety and robbery prevention guidelines.
• Oversees food operations, evaluating the appearance of food service areas, food quality, tracking, promotions, signage, and adherence to food service guidelines.
• Responsible for store operations in the absence of the General Manager.
• Learns and understands P&L statements.

Requirements

• High School Diploma, GED, or equivalent experience.
• 1+ years of retail management experience and/or equivalent education.
• Valid driver’s license.
• Must be at least 18 years old.
• Professional appearance and a positive attitude.
• Team player, customer-focused, honest, hardworking, and excellent attendance.
• Basic computer skills.

Physical Requirements

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.