Floating Assistant Branch Manager

Location: Albany Branch – 103 Wolf Rd, Albany, NY 12205

Grade: 11 | Range: $24-$26 per hour | FLSA: Non-Exempt

About the Role

The Floating Assistant Branch Manager supports the Branch Manager and, in the Branch Manager’s absence, assumes responsibility for efficiently managing the daily operations of branch offices within the region. This role develops new deposit and loan relationships, delivers a superior level of customer service, and promotes the Bank’s service culture through positive coaching, guidance, and staff motivation. Travel is required.

Requirements

• Bachelor’s degree in business or finance preferred; or equivalent work experience
• Minimum of two years of experience in a financial institution
• Excellent interpersonal, communication, and computer skills
• Detail-oriented, strong organizational skills, and high degree of accuracy
• Strong ability to conduct relationships with customers that will enhance the overall marketing effort of the bank
• Valid Driver’s License
• Obtain MLO # through Nationwide Mortgage Licensing System and Registry
• Obtain New York State Notary

Responsibilities

• Assist the Branch Manager in overseeing day-to-day branch operations and performing duties in the manager’s absence
• Utilize excellent interpersonal and customer service skills, tact, and diplomacy in dealing with both customers and employees
• Perform Financial Service Representative and Teller duties as needed
• Knowledgeable on core operating system and related software, all deposit products, consumer and mortgage loans
• Open and maintain deposit accounts
• Assist in opening teller cashbox and handling customer transactions
• Supervise vault and safe deposit box operations and procedures
• Approve customer and bank transactions within authority limits
• Follow bank policies and procedures for approving checks and overrides
• Maintain proper branch and teller cash levels within limits; responsible for ordering and shipping branch cash through Federal Reserve
• Ensure all security procedures are strictly adhered to, branch is operationally sound, and satisfactory audits are achieved
• Manage the review and maintenance of internal control logs and daily and monthly reports
• Engage in business development activities to develop strong customer relationships regarding deposit accounts and loan originations
• Assist staff in meeting sales targets and production goals
• Develop supervisory and leadership skills to manage, motivate, and train branch employees
• Prepare staff performance reviews and disciplinary notices as needed
• Ensure financial institution compliance with Community Reinvestment Act
• Maintain the highest level of confidentiality with all information obtained

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.