Float Youth Site Specialist - Home Youth Services - Graveyard

About the role

The Youth Site Specialist (YSS) directly supervises at-risk youth and assists them in obtaining basic needs and navigating resources, while ensuring a safe space at the HOME Youth Services shelters. Additionally, the Float Youth Site Specialist works at all Home Youth Services shelters in Marion and Polk Counties based on site staffing needs.

Responsibilities

• Serves as primary point of contact for respective work shift.
• Trains incoming staff members and volunteers on applicable duties, processes, and policies.
• Answers questions and aids coworkers as needed.
• Provides direct supervision to clients in adherence to program and licensing requirements.
• Facilitates communication and collaboration between Case Managers, Site Specialists and volunteers.
• Aids in gathering documentation as required for intake, enrollment, and shelter placement.
• Focuses team toward primary program goals and exemplifies a positive work culture.
• Ensures data collection and quality.
• Inputs service usage information into the Health Management Information System (HMIS).
• Responds to guest questions about clothing, snacks, blankets, restrooms, charging stations and local resources.
• Supports client engagement and assistance, including answering the telephone, sorting mail, and monitoring client and facility safety.
• Shares information, resources and referrals about community partnerships and resources.
• Promotes a safe and healing environment for individuals that are victims of trauma through trauma informed engagements, clear boundaries, and supportive case management.
• Attends and engages in required annual trainings and remains up-to-date on policies and procedures for the ARCHES program.
• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisors.
• Maintains appropriate boundaries with clients and coworkers at all times.
• Facilitates dispensing of medications to clients following proper protocols.
• Performs routine safety and/or bed checks following site protocols.

Qualifications

• High School Diploma or GED required.
• Four or more years of work or volunteering experience in fast-paced customer service, healthcare, education, social or community services or related public-facing sectors; or equivalent combination of education, experience and training may be accepted.
• College course work in social sciences or related human services preferred but not required.
• Candidates with work or volunteer experience working with special needs population and/or experience working with youth or high-risk youth will be given preference.

Skills

• Experience with youth mentoring and service delivery is strongly preferred.
• General understanding of de-escalation, role-modeling and active-listening.
• Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

Benefits

• 401k with matching after 1 year.
• Employee Assistance Program.
• Life insurance.
• Health, Vision and Dental Insurance.
• AFLAC coverage.
• Pet insurance through Metlife.

Pay

Compensation is commensurate with experience.

Schedule

Hours: 12:00 AM - 8:30 AM

What We Will Do To Support You

• Employee Assistance Program.
• Life insurance.
• Health, Vision and Dental Insurance.
• AFLAC coverage.
• Pet insurance through Metlife.

Equal Opportunity Employer

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission.