Float Universal Banker

About the role

This position fulfills the duties of a Universal Banker by traveling as needed between multiple offices, including multiple locations within a single work day. Responsible for providing superior customer service to clients by processing transactions, recognizing client needs, and recommending appropriate products and/or services.

Responsibilities

• Strong knowledge of all bank products and services, including features and benefits. Present various options and suggestions that best fit the needs of each client.
• Participate in the bank’s referral and sales programs, sales campaigns, and sales training to meet specific goal expectations on a weekly, monthly, quarterly, and/or yearly basis.
• Coordinate with the assigned Branch Manager regarding sales and service operations.
• Coach tellers to meet their daily sales referral goals and provide excellent customer service.
• Prepare necessary documents to open new accounts and maintain accounts based on the client’s specific needs.
• Assist clients with loan-related questions and processes. Prepare loan clients for what to expect during the loan application process and uncover opportunities for further exploration.
• Prepare contracts; renew IRA Certificates and all related IRA transactions.
• Open, redeem, and calculate interest on Certificates of Deposit.
• Assist customers with Safe Deposit Box rentals in accordance with the FNB Safe Deposit Box Manual. Ensure that all negotiable instruments, Safe Deposit Box records, and confidential records in the work area are properly secured each day.
• Balance vault cash, ATM, and branch totals in addition to monthly teller cash audits. Ensure that vault cash is managed under dual control, including vault transactions, cash orders/shipments, audits, and proper strapping and dating of currency denominations.
• Show empathy and compassion toward customers when assisting with requests, complaints, research, and follow-up to resolve matters to the customer's satisfaction.
• Ensure each teller balances daily, provide assistance to locate differences, ensure that all differences are properly initialed, and report to the manager immediately if required.
• Possess constant awareness of lobby activity to efficiently and effectively service customers, adjusting time spent on new account transactions when additional customers are waiting.
• Knowledge of competing banks’ products, promotions, and operations to effectively make recommendations and gain strength within the market.
• Ensure that dual control policies are known and followed by all staff members wherever dual control procedures are in place.
• Authority to open and close the branch following proper security procedures.
• Authorization to sign official checks and CDs, not to exceed $50,000, and to complete teller overrides.
• Make outbound sales calls to current and prospective clients.
• Run a teller window as needed.
• Flexibility with work schedules to accommodate branch staffing requirements.
• Other duties as assigned.

Requirements

• High School diploma or General Education degree (GED); College degree preferred.
• Minimum of two (2) years of retail banking experience as a teller or customer contact/sales position.
• Minimum of one (1) year of experience opening new accounts, sales, and operations preferred.
• Previous supervisory and sales experience highly preferred.

Skills

• Ability to lead and motivate a team and maintain constant involvement in the bank’s referral program.
• Excellent judgment, decision-making, time management, and organizational skills.
• Ability to present a professional image and maintain a high level of professionalism and confidentiality.
• Strong communication skills to educate staff on changes in policy or new policies/procedures.
• Strong knowledge of daily branch, vault, and ATM operations.
• Ability to exercise sound judgment in resolving client and/or employee issues.