Float Teller (FT) Massachusetts

POSITION SUMMARY

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries. This position requires the Teller to float between Westfield Bank locations.

ESSENTIAL FUNCTIONS

- Adheres to established Westfield Bank customer service standards. - Provides information regarding bank products to all potential customers both retail and commercial. - Independent performance of all teller transactions and related services. - Maintains security of cash drawer. - Proves cash drawer at end of day. - Meets assigned referral goals through referral of bank products and services to meet customers banking needs. - Assists in resolving customer problems as they arise. - May assist with balancing the ATM. - Assist customers with Safe Deposit. - Completes BSA, AML, and other Regulatory and Continuing Education as assigned. - Adheres to all bank and regulatory policies and procedures specific to position. - Assumes additional responsibilities as requested.

POSITION QUALIFICATIONS

Competencies

- Accountability - Customer Relations - Decision Making/Judgment - Job Knowledge - Quality

Education/Experience/Skills

- High School Diploma or GED required. - Minimum of 6 months of previous cash handling and customer service experience preferred. - Ability to float between All Westfield Bank branches.

PHYSICAL DEMANDS

Stand: F (Frequently) Walk: F (Frequently) Sit: O (Occasionally) Handling / Fingering: C (Constantly) Reach Outward: F (Frequently) Reach Above Shoulder: O (Occasionally) Climb: O (Occasionally) Crawl: O (Occasionally) Squat or Kneel: F (Frequently) Bend: F (Frequently) Lift/Carry 10 lbs or less: F (Frequently) 11-20 lbs: F (Frequently) 21-50 lbs: O (Occasionally) 51-100 lbs: N (Not Applicable) Over 100 lbs: N (Not Applicable) Push/Pull 12 lbs or less: O (Occasionally) 13-25 lbs: O (Occasionally) 26-40 lbs: O (Occasionally) 41-100 lbs: O (Occasionally) Activity is not applicable to this occupation.