Float Teller/CSR

Essential Duties And Responsibilities

• Ensure accurate and timely processing of basic teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks, taking large commercial deposits, cash advances, etc.
• Balance daily work in accordance with established Bank policies and procedures.
• Handle proportionate volume of work based on banking office demands to include WebCapture.
• Resolve customer issues and problems in a professional manner or refer to appropriate staff to guarantee customer satisfaction and retention.
• Support team sales process by identifying and acting upon customer needs or by making the appropriate referral.
• Participate in team and individual sales goals.

Qualifications

• A high school diploma or equivalent is required.
• Cash handling experience is preferred.
• Effective oral and written communication skills are essential.
• Excellent customer service and interpersonal skills are required.
• Demonstrate willingness and desire to interact in a team environment.
• Ability to prioritize and multi-task is necessary.
• Adaptability to change, including cross-training for Customer Service Representative and Teller Supervisor functions, is important.
• Ability to compute basic to moderately complex math calculations is required.
• Basic problem-solving and analytical skills are needed.
• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form is important.
• Proficiency in using personal computers and office products (e.g., Word, Excel) is required.
• Bilingual in Spanish is a plus.