Float Personal Banker Associate I - Cincinnati Northwest

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

About the role

Provide excellent customer care regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during interactions. This role requires travel to various Financial Centers within the market.

Accountable for risk management by following policies and procedures, ensuring actions drive a positive customer experience while operating within the Bank’s risk appetite.

Responsibilities

• Promote a positive customer experience by adhering to customer service key behaviors, maintaining a friendly demeanor, and demonstrating a willingness to help.
• Build rapport with customers and maintain knowledge of account ownership.
• Answer customer questions confidently, find solutions to issues, and respond promptly to correspondence.
• Maintain customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics.
• Perform daily office responsibilities, working with the platform team to ensure efficient operations.
• Maintain accurate balancing records, correct outages, and seek assistance as needed.
• Stay updated on bank policies and financial center procedures, handling customer problems professionally.
• Demonstrate sound judgment in decision-making, following established guidelines.
• Meet or exceed sales referral targets set by management.
• Participate in daily huddles, sales meetings, and staff meetings.
• Maintain knowledge of Retail products and services, initiating conversations to uncover customer needs.
• Refer customers to business partners for cross-selling opportunities and track referrals using appropriate tools.
• Review tools and dashboards daily to monitor referral progression and fulfillment.
• Continuously develop knowledge and skills through self-motivation, education, and training.

Requirements

• High school diploma or GED.
• Extensive cash handling experience, including advanced math skills.
• Ability to present a professional image and interact confidently with the public.
• Strong written and oral communication skills.
• Minimum of 2 years of Customer Service Representative (CSR) experience with in-depth knowledge of retail policies and procedures.
• Ability to work independently with minimal supervision, using sound judgment and diplomacy in problem resolution.
• Team-oriented with the ability to interact positively with coworkers and management.
• Flexibility in scheduling.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Working Conditions

• Normal office environment with extended computer screen use.
• Travel to various Financial Centers within the market is required.

Benefits

Fifth Third offers comprehensive benefits and differentiated compensation to support employees' physical, financial, emotional, and social well-being. Benefits include:

• Total Rewards program with competitive base salary reflective of the role’s pay grade.
• Individual salaries vary based on experience, skillset, education, and location.

Learn more about our benefits on the 53.com Careers page.

Location: Fairfield, Ohio 45014