Float Medical Assistant/License Practical Nurse

Responsibilities

• Floating between clinic locations and departments as assigned to support patient care and clinic operations.
• Assisting providers and clinical teams with patient care, exams, procedures, treatments, and patient flow.
• Rooing patients, obtaining vital signs, reviewing health history, updating medications and allergies, completing screenings, and preparing patients for exams or procedures.
• Collecting specimens, performing point-of-care testing, EKGs, blood draws, injections, medication administration, treatments, approved infusions, or other clinical tasks as allowed by training, competency, certification, licensure, provider orders, and policy.
• Performing patient triage for phone calls, walk-in concerns, refill requests, portal messages, and other patient communication according to triage policy.
• Aiding with prescription refills, medication questions, and pharmacy communication according to policy.
• Documenting patient care, screenings, assessments, interventions, treatments, medication administration, test results, patient responses, and patient communication accurately in the electronic health record.
• Communicating provider instructions, patient education, follow-up information, and treatment plans to patients.
• Answering and returning patient phone calls, portal messages, refill requests, and other communication according to policy.
• Completing clerical tasks as assigned, including forms, records requests, referrals, reports, scheduling, and patient information updates.
• Cleaning and disinfecting exam rooms, equipment, and work areas according to infection control guidelines.
• Stocking exam rooms, treatment areas, and clinical supplies.
• Following HIPAA, patient confidentiality, infection control, safety, nursing standards, clinical policies, and organizational policies.
• Responding appropriately to urgent patient needs, emergency situations, and emergency codes.
• Communicating patient concerns, workflow issues, safety concerns, supply needs, and team needs to the appropriate supervisor.
• Completing orientation, competency checklists, required training, and skills validation.
• May be cross-trained to support other positions, departments, or workflows based on organizational need, training, competency, certification, licensure, and scope of practice.
• Performing other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of medical office procedures, clinical workflows, medical terminology, HIPAA, infection control, safety standards, and documentation requirements.
• Knowledge of equipment, supplies, and materials used in patient care and medical treatment.
• Ability to provide compassionate, professional care to diverse patient populations.
• Ability to communicate clearly with patients, families, providers, pharmacies, and team members.
• Ability to prioritize tasks, manage interruptions, and adjust to changing clinic needs.
• Ability to float between locations and adapt to different workflows, providers, and clinic settings.
• Ability to accurately document in the electronic health record.
• Ability to follow written and verbal medical orders, provider instructions, clinical policies, and organizational procedures.
• Ability to recognize urgent or emergent patient concerns and initiate the appropriate response.
• Ability to operate standard medical office and clinical equipment.

Minimum Qualifications

• High school diploma or equivalent required.
• CPR certification.
• Previous clinic or medical office experience preferred.