Float Clinic Receptionist - Ankeny - Full Time

About the role

Under direct supervision, the Receptionist is responsible for performing various administrative duties related to the patient intake process and general clinic tasks.

Responsibilities

• Perform patient check-in and complete necessary paperwork to ensure an efficient and compliant admitting process.
• Answer phone calls and direct them appropriately.
• Schedule appointments following office guidelines.
• Obtain accurate patient and insurance information and collect co-pays and deductible amounts.
• Copy and scan patient documents (e.g., ID, referrals, insurance cards) into the appropriate location in the electronic medical record.
• Prepare patient charts for appointments, ensuring all information is complete.
• Manage patient check-out duties, including pricing services, collecting payments, and scheduling follow-up appointments.
• Assist with filing and retrieving registration documentation in electronic medical records.
• Confirm next-day appointments, providing necessary documentation details and time-of-service payment information.
• Follow up on missed appointments and send related communications.
• Perform other duties as assigned by management.

Requirements

• Must be at least 16 years of age.
• Basic Life Support (BLS) for Healthcare Providers certification, or to be obtained within three months of hire.
• Completion of Mandatory Reporter abuse training specific to the population served within three months of hire.

Qualifications

• High school diploma or equivalent preferred.

Skills

Language Ability

• Ability to read and interpret business documents and professional materials.
• Can write reports, business correspondence, and manuals.
• Capable of presenting information and responding to inquiries from various audiences.

Math Ability

• Ability to perform basic arithmetic operations and calculate rate, ratio, and percentage.

Reasoning Ability

• Ability to solve practical problems and interpret instructions from various formats.

Computer Skills

• Proficiency in Microsoft Office Suite, internet navigation, database management, spreadsheets, and graphic presentation software.

Schedule

Full Time; 40 hours/week