Float Assistant Manager

About the role

Assists the manager and management team in the daily operations of Goodwill retail and/or bookstore locations. Daily duties include management functions, opening/closing store, and overseeing production/retail operations. Ensures all staff follows policies and procedures. Must support multiple retail and/or bookstore locations as needed and assist in overseeing their operations. Communicates weekly with the supported retail store’s District Manager or bookstore’s Senior Manager.

Responsibilities

• Ensures excellent customer service is provided to customers and donors.
• Provides product that meets company pricing and quality standards.
• Flexible to work various locations, shifts, and schedule changes to meet retail/bookstore needs.
• Assumes all daily responsibilities in the absence of store management.
• Motivates, trains, coaches, engages, and develops staff in a positive work environment to increase productivity and achieve departmental goals.
• In absence of a store manager, utilizes performance management tools such as annual evaluations and goal-setting conversations to develop staff.
• Responsible for daily store operations, completing required reports, and achieving revenue goals.
• Monitors labor, store expenses, employee morale, product levels, quality, pricing, and customer service using provided tools.
• Utilizes critical thinking and strategic vision to ensure revenue goals are met.
• Maintains store in a safe, clean, and well-merchandised manner per company standards, policies, procedures, and applicable laws or regulations.
• Assists in maintaining organizational initiatives such as department WIGS (4DX) and Donor Optimization goals and strategies.
• In partnership with management, ensures employment relationship issues are resolved according to organization’s best practices, policies, procedures, core values, and employment laws.
• Performs other duties as assigned or needed.

Requirements

• High School Graduate or General Education Degree (GED) and/or Associate’s Degree; 2 years of college/technical school preferred.
• Two to five years of related experience.
• Proficiency in email, internet use, Microsoft Word, and Excel.
• Must have a CA Driver’s License and a driving record acceptable to Goodwill’s insurance company’s requirements.
• Ability to operate an electronic cash register.
• Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.).
• Ability to read and understand sales reports.

Schedule

• 5 days per week, including evenings and weekends.

Travel

65% travel required.