Flight and Ground Network Operations Specialist (SFGNO)

Job Summary

The Flight and Ground Network Operations Specialist (SFGNO) ensures the safe and efficient operation of Allegiant’s ground network operations. This role is located within the Operational Control Center (OCC) and involves managing and coordinating irregular operational (IROP) issues, assisting with flight ground planning, aircraft routing, and station operations. The SFGNO acts as the first point of contact for emergency procedures and supports operational departments.

Responsibilities

• Work various phases of irregular operations including assessment, coordination, facilitation, and reporting of events.
• Coordinate service recovery elements with outside vendors such as public and private charters, hotels, transportation companies, and food and beverage outlets.
• Act as the first point of contact for all ground emergency related scenarios.
• Aid in ground flight planning and nightly aircraft routing.
• Communicate with Safety & Security, Drug & Alcohol, Media Relations, Customer Care, Ground, TSA, and Airport personnel.
• Ensure regulatory and company compliance with FAA, DOT, and TSA directives and security requirements.
• Execute, approve, and maintain alternate procedures for ground network operations including deicing and fuel.
• Provide guidance to ensure regulatory and company compliance with all FAA, DOT, and TSA directives and security requirements.
• Coordinate international requirements for international aircraft movements for induction and/or heavy maintenance repositions.
• Own, execute, distribute, reconcile, and maintain the IROP Service Recovery Program.
• Conduct on-the-spot training with Station agents over the phone when applicable.
• Liaison with IT to ensure Allegiant systems bugs are communicated and tracked.
• Answer incoming calls and advise process, policy, and procedures for all internal/external customers.
• Validate and help balance the expenses related to events coordinated.

Requirements

• Minimum two (2) years of airline industry experience.
• Minimum two (2) years of job experience in a Lead and/or Supervisor role in an operational position.
• High School Diploma/GED.
• Valid/Unexpired Passport.
• Valid/Unexpired Driver's License.
• Ability to work varied shifts, including evenings, weekends, and holidays.
• Ability to attend and successfully complete required training.
• Ability to read, write, and speak English.
• High level of proficiency in Microsoft Office.
• Extensive problem-solving capabilities when working with irregular flight operations.
• Excellent written and oral communication skills with proven ability to develop customer correspondence at an executive level.
• High level of organization, with multi-tasking ability and the ability to work through stressful situations.
• Team building skills with an orientation towards positive contributions.

Preferred Requirements

• Bachelor's Degree.
• Knowledge of industry regulations and standards, including FAA and IATA regulations.
• Proficiency in airline systems and software including flight planning and scheduling tools.
• Two (2) years of experience in airline operations or a related field, with a strong understanding of ground, ramp, and customer operations.