Flier Experience Associate - Manhattan (Full-Time, Seasonal)

About the Role

This is a temporary, full-time position focused on delivering exceptional hospitality and seamless service throughout every step of the flier journey. As the face of the BLADE brand, you will create a premium, personalized travel experience in a fast-paced environment.

Responsibilities

• Act as an ambassador of the brand by providing guests with reservation updates, pertinent information, lists of BLADE amenities, and ground transport recommendations as needed.
• Confirm all necessary information (using electronic tablets) such as passenger lists, flight status, and other items that support efficient and timely check-in processes.
• Offer and serve refreshments to passengers before and after flights.
• Manage inventory orders and ensure the station is appropriately stocked with Flier Experience (FX) related materials.
• Record guest preferences on the passenger profile and communicate them to the appropriate departments for follow-up.
• Direct or escort guests to their aircraft or ground transportation and assist with luggage.
• Quickly adapt to nuances of working at different BLADE stations.
• Respond promptly and tactfully to any guest request or complaint that may arise.
• Record any irregularities and discrepancies on the departmental Slack channel and bring them to the attention of the appropriate team leader.
• Exhibit high levels of discretion by keeping all flier, guest, and company data confidential.
• Organize and maintain the front desk/counter, ensuring all materials and supplies are readily available to expedite smooth travel procedures.
• Familiarize yourself with all BLADE services and departments to address, assist, and actively upsell to guests.
• Prioritize safety in everything you do and report all incidents immediately to senior management.
• Arrange ground transportation for passengers for upcoming flights and ensure the car is waiting/staged for them when they land.

Requirements

• Two years of experience in a customer service role.
• Must be over 18 years old.
• Must be able to commute to Hudson Yards via mass transit or have your own transportation.
• Ability to work a flexible schedule from 5/11/26 to 9/11/26, including on-call rotations, Saturdays & Sundays, early mornings, evenings, and holidays.
• Great communication skills, with the ability to present and speak with confidence and attention to detail.
• Ability to perform with grace under pressure.
• Sensitivity to cultural nuances.
• Majority of work takes place outdoors on the airport ramp or cargo areas, exposed to various weather conditions.
• Regularly required to stoop, kneel, bend, or crouch.
• Must be able to stand for extended periods of time.
• Must be able to lift up to 50 lbs as required.

Qualifications

• Prior experience in a luxury environment is a plus.
• Prior experience at a front desk in a hotel, restaurant, spa, or fitness center is highly preferred.

Pay

Base salary at the rate of $25-$35/hour, less applicable deductions and withholdings. As a non-exempt employee, you will be eligible for overtime as per state guidelines.