Flexible Front Desk Associate
About the role
If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate. If you possess a positive, problem-solving attitude and a constant pursuit to be better... this is the perfect position for you! The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Responsibilities
- Assist guests efficiently, courteously and professionally in all Front Desk related functions and maintain the company's high standard of service and hospitality.
- Provide the highest quality of service to the customer at all times.
- Greet and register guests and provide room assignments accommodating special requests whenever possible.
- Assist in pre-registration and blocking of registrations.
- Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
- Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
- Handle multitasking in a fast-paced environment.
- Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift.
- Utilize proper cash handling procedures in accordance with company policies.
- Receive and transmit mail, phone, and written messages for guests.
- Answer inquiries