Flex Shopper - Part Time

Role Overview

Support exceptional customer experiences by preparing customer orders for delivery and pickup. In‑Store Shoppers handle everyday goods such as produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, and beer. The role is part of the Customer Service & E‑Commerce teams.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices.
• Ensure product and order accuracy through meticulous verification and quality‑control processes.
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.
• Keep staging area organized and free of clutter.
• Handle in‑store and online order returns and pickups.
• Comply with government regulations such as age‑verification requirements for restricted items.
• Assist with customer inquiries and provide store information.
• Maintain knowledge of product and promotional events.
• Maintain a positive work environment.
• Communicate clearly, collaboratively, and courteously.
• Attend all meetings assigned by leadership, including daily huddles.
• Support company programs and initiatives, including varied checkout options, store formats, product assortment, tools, and technology.
• Maintain operational standards, including safety and store security protocols.
• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Perform other duties as assigned by store or company leadership.

Requirements

• Strong customer service, hospitality, and problem‑solving skills.
• Detail‑oriented with multi‑tasking capabilities.
• Flexible availability including nights, weekends, and holidays.
• Adaptability to work in high‑demand/peak hours.
• Willingness and ability to cross‑train to support other teams and tasks.
• Adaptability to learn new technology‑driven solutions.
• Thrive in a fast‑paced retail environment.
• Clear communication and team collaboration skills.

Qualifications

• No prior retail experience required.
• High school diploma or equivalent preferred.
• Sufficient English language proficiency to prepare and shop customer orders.
• Must be 18 + years old.

Physical Requirements / Working Conditions

• Stand/walk for 4–8 hours per shift.
• Lift up to 50 pounds.
• Work in various temperature environments (freezer to 90 °F).
• Perform tasks in outdoor and indoor environments.
• Repeated motions: bending, reaching, grasping, twisting, squatting.
• Operate standard retail equipment safely.
• Exposure to FDA‑approved cleaning chemicals.
• May require use of ladders and other e‑commerce equipment.

Schedule

Schedule flexibility is required to work peak hours, including weekends (Saturdays and Sundays), early mornings, midday, evenings, holidays, and peak holiday seasons (November through January). Schedules are issued 14 days in advance, and the average shift length is 4–8 hours.

Pay

$16.00–$25.40 hourly, commensurate with experience.

Benefits

Whole Foods Market offers “Whole Benefits,” a comprehensive benefits suite for full‑ and part‑time team members. Benefits include a store discount, paid time off, financial wellness resources, health & wellness support programs, and additional team‑member perks. Eligibility is determined by the applicable Whole Benefits plan at hire and may vary by location, length of service, and job type.