Flex Shopper - Part Time

About the role

Support exceptional customer experiences by preparing customer orders for delivery and pickup. Shoppers prepare orders for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, and beer.

This role requires schedule flexibility to work peak hours including weekends (Saturdays and Sundays), early mornings, midday, and evenings, holidays and peak holiday seasons (November through January). Schedules are issued 14 days in advance, and the average shift length is 4-8 hours.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices
• Ensure product and order accuracy through meticulous verification and quality control processes
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences
• Keep staging area organized and free of clutter
• Handle in-store and online order returns and pickups
• Comply with government regulations such as age verification requirements for restricted items
• Assist with customer inquiries and provide store information
• Maintain knowledge of product and promotional events
• Maintain a positive work environment
• Communicate clearly, collaboratively and courteously
• Attend all meetings assigned by Leadership, including daily huddles
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

Requirements

• Strong customer service, hospitality and problem-solving skills
• Detail-oriented with multi-tasking capabilities
• Flexible availability including nights, weekends, and holidays
• Adaptability to work in high demand / peak hours
• Willingness and ability to cross-train to support other teams and tasks
• Adaptability to learn new technology-driven solutions
• Thrive in a fast-paced retail environment
• Clear communication and team collaboration skills

Qualifications

No prior retail experience required

High school diploma or equivalent preferred

Sufficient English language proficiency to prepare and shop customer orders

Must be 18+ years old

Physical Requirements / Working Conditions

Stand/walk for 4-8 hours per shift

Lift up to 50 pounds

Work in various temperature environments (freezer to 90°F)

Perform tasks in outdoor and indoor environments

Perform repeated motions: bending, reaching, grasping, twisting, squatting

Operate standard retail equipment safely

Exposure to FDA approved cleaning chemicals

May require use of ladders and other E-Commerce equipment

Pay

The wage range for this position is $19.00-$25.40 Hourly, commensurate with experience.

Benefits

Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks.