FLEX Senior Manager, Product Analyst

Job Summary

The Senior Manager, Product Analyst (FLEX) serves as a strategic connector between business stakeholders, empowered product teams, technology partners, and deployment teams to advance the successful delivery, adoption, and measurable value of enterprise capabilities across Marriott's Global Revenue Strategy (GRS) initiatives.

CORE WORK ACTIVITIES

• Partner with business stakeholders to understand operational needs, objectives, challenges, and opportunities.
• Translate business requirements into clear user stories, process flows, functional requirements, and delivery artifacts.
• Facilitate workshops, discovery sessions, stakeholder interviews, and requirement-gathering activities.
• Analyze current-state and future-state business processes and identify opportunities for improvement and optimization.
• Document business rules, operational procedures, workflows, and decision frameworks.
• Ensure requirements and backlog priorities align with business objectives and deployment timelines.
• Support Product Managers and delivery teams in clarifying requirements and business priorities throughout the development lifecycle.
• Support deployment, rollout, and adoption activities for enterprise technology solutions and transformational initiatives.
• Coordinate business readiness activities to ensure successful implementation and operational transition.
• Partner with implementation teams to assess impacts, identify risks, and develop mitigation strategies.
• Facilitate communication between business, product, and technology stakeholders during deployment activities.
• Track implementation progress, key milestones, dependencies, and issue resolution activities.
• Absorb and execute on pilot programs, phased deployments, and production releases.
• Support post-deployment stabilization efforts and continuous improvement initiatives.
• Create, review, and maintain test scenarios, test scripts, and acceptance criteria.
• Coordinate testing efforts across stakeholder groups and business functions.
• Validate delivered capabilities against documented business requirements and expected outcomes.
• Track defects, enhancements, and deployment issues through resolution.
• Ensure business signoff and readiness criteria are met prior to production releases.
• Build and maintain strong partnerships across Product, Technology, Operations, Revenue Management, Enablement Services, Continent teams, and other business functions.
• Communicate project status, risks, decisions, dependencies, and recommendations to stakeholders and leadership.
• Present findings, recommendations, and progress updates to leadership audiences.
• Support change management and adoption activities through effective communication and stakeholder engagement.
• Develop and maintain reporting, dashboards, and performance metrics to measure implementation success and business outcomes.
• Analyze data and stakeholder feedback to identify opportunities for optimization.
• Monitor risks, dependencies, and delivery health indicators and escalate issues as appropriate.
• Drive continuous improvement efforts across business processes, deployment methodologies, and operational practices.
• Manage multiple initiatives simultaneously while balancing competing priorities and deadlines.
• Cookordination activities across cross-functional teams and stakeholder groups.
• Maintain project documentation, decision logs, requirements repositories, and implementation artifacts.
• Provide timely and accurate status reporting and executive-ready updates.
• Support organizational priorities through participation in strategic initiatives, special projects, and transformation activities.

Required Education and Experience

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• 6+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance
• Experience supporting large-scale business, technology, operational, or transformation initiatives
• Experience gathering business requirements and translating them into actionable delivery artifacts
• Experience working in Agile, hybrid, or waterfall delivery environments
• Strong analytical, problem-solving, and communication skills

Preferred Experience

• Experience supporting enterprise deployments, business transformations, or large-scale technology implementations
• Experience facilitating User Acceptance Testing (UAT) and business readiness activities
• Experience working with Agile delivery teams and product organizations
• Understanding of change management, adoption planning, and stakeholder engagement practices
• Experience with reporting and analytics tools, project management tools, and collaboration platforms
• Hospitality, Revenue Management, Operations, or Technology experience
• Ability to operate effectively in a highly matrixed, cross-functional environment