Flex Personal Banker - St. Joseph, MO (Woodbine)

Jump start your career at Equity Bank! We are currently hiring energetic, team-oriented, and community-focused individuals to join our team. With a team of best-in-class customer service experts, you'll help build and expand client relationships, deliver banking products and services tailored to individual needs, and create an atmosphere of superior experience and service. At Equity Bank, we support community investment through volunteer opportunities aligned with our company initiatives and core values.

About the Role

The Flex Personal Banker plays a vital role in delivering exceptional client service and supporting branch operations across multiple locations. This adaptable position requires traveling up to 1 hour from your home bank office to provide coverage where needed. Responsibilities include a blend of Teller and Personal Banker duties, account opening, conflict resolution, and building long-lasting client relationships. You will demonstrate operational excellence, ensure compliance with applicable regulations, and quickly pivot to meet the needs of clients and the bank.

Responsibilities

• Build Client Relationships
  • Conduct professional client conversations that build and sustain trust and credibility.
  • Discover key life events to ensure bank products and services meet clients' financial needs.
  • Recommend accounts, loans, and services tailored to clients’ goals.
  • Proactively promote bank products and services both internally and externally.
  • Refer clients to bank partners to generate additional revenue.
  • Demonstrate operational soundness to minimize risk and maintain quality production.
  • Follow operating procedures and protocols.
• Deliver a Consistently Superior Client Experience
  • Provide excellent customer service, creating a welcoming, professional environment.
  • Resolve client issues proactively or as directed by the Bank Manager.
  • Handle routine client inquiries, approve transactions within authority limits, and perform Teller duties as needed.
  • Process client transactions and assist with bank opening/closing as required.
• Adaptability and Coverage
  • Travel up to 1 hour from your home bank office to support other branches as needed.
  • Pivot quickly to cover Teller, Personal Banker, or other roles to meet operational demands.
  • Handle escalated customer conflicts with professionalism and efficiency.
• Demonstrate Compliance with Applicable Laws and Regulations
  • Understand and adhere to all applicable laws and regulations, including the Bank Secrecy Act, Anti-Money Laundering, Information Security, and internal policies.
  • Follow proper deposit account opening and suspicious activity referral procedures.
  • Actively work with clients to understand normal account activity, ensuring compliance.
  • Complete required periodic compliance training.
• Perform other duties as assigned or required.

Requirements

• High School Diploma or equivalent.
• Previous banking experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in Windows-based computer systems.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and work as part of a team.
• Reliable transportation for travel and flexibility to adapt to changing needs.
• Must travel to Wichita, KS, for a week-long training during the first week of employment.

About Us

Equity Bank, a full-service, $7 billion community bank, is based in Wichita, Kansas, with 79 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma. We offer exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank provides a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, mortgage loans, treasury management services, and zero ATM fees anywhere.

Benefits

• Health, Dental & Vision Insurance
• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan with Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance
• Retail Banking Benefits

Physical Requirements

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch, or reach with hands and arms. Requires the ability to carry, lift, move, or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

Work Environment

This position regularly works in an office setting. Most job duties require working with computers and electronic media on a regular basis.