FLEX Manager, User Experience Testing

Job Summary

As a member of the Reservation & Revenue Management team, the Manager, User Experience Testing will play an important role in supporting Marriott’s Reservations Platform to align the company’s strategy. The Manager, Central Reservation System (CRS) and One Yield Evolution User Experience Testing brings together knowledge of field processes, business needs and requirements to author and execute testing for the CRS as well as Marriott’s proprietary Revenue Management System. The Manager works collaboratively to gain a thorough understanding of CRS and One Yield Evolution requirements, priorities and dependencies, current and future CRS and One Yield Evolution functionality, and project timeline expectations. Additionally, this role requires close partnership with the associated testing workstreams, Quality Engineers, Global Operations, Reservations and Group Housing, and Global Technology.

CORE WORK ACTIVITIES

• Develops test cases and test cases including design, development, execution based on prioritization of each increment
• Works closely with manager to ensure complete functional and neighbor to neighbor testing and coverage of all associated Business Processes also based on prioritization of each increment
• Executes end to end testing, contributing to the implementation of the CRS solution strategy: including but not limited to Digital, PMS, Loyalty
• Report defects and retest working closely with other members of the CRS User Experience Testing team
• Ensures ability to provide test execution detail to assist in troubleshooting found defects
• Analyzes defect trends to identify recurring issues, root causes, and opportunities to improve overall product quality and testing effectiveness
• Supports system implementations by partnering with cross-functional teams to validate production readiness, execute testing during release cycles, and assist with stabilization activities post-deployment as needed
• Attends various regular testing meetings as needed to report on progress and defects found during testing to ensure resolution before production deployment

Additional Responsibilities

• Manages and implements work and projects as assigned
• Generates and provides accurate and timely results using provided tools and processes
• Provides timely, accurate, and detailed status updates as requested
• Coordinates and implements work and projects as assigned

Candidate Profile

• Education and Experience:
• Required: 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and 3+ years’ experience in Product Development experience responsible for User Experience Testing or High school diploma or GED and 4+ years’ experience in Product Development responsible for User Experience Testing
• PREFERRED: 3+ years Reservations and/or Revenue Management work experience, Experience utilizing Jira Cloud, Zephyr Jira Plug-In, SharePoint, Confluence, Smartsheet and the Microsoft Suite of products, Experience working in testing environments, Demonstrated progressive career growth and a pattern of exceptional performance, Demonstrated ability to understand business needs and identify areas of opportunities, Strong verbal and written communication abilities, Lodging/hospitality industry experience across multiple brands, Experience presenting ideas, expectations, and information in a concise, well-organized manner to diverse audiences, Proven decision-making skills and experience employing 80/20 methodology as appropriate