Flex Financial Partner/Universal Associate

About the role

Join us as a Flex Financial Partner and play a key role in supporting multiple branches as a trusted guide for our members’ financial journeys. In this dynamic, fully rotational position, you’ll deliver exceptional service, offer smart financial solutions, and build strong relationships, wherever support is needed most. This role is ideal for someone who thrives in a fast-paced, ever-changing environment, enjoys variety, and can quickly adapt to different teams and branch settings.

Heritage Financial Credit Union is a member-owned financial institution committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services and are dedicated to providing our members with the tools and resources they need to achieve their financial dreams.

Core Values

• Experience: Go Above Expectations; Create Positive Moments; Personally Acknowledge
• Service: Deliver As One Team; Stay A Step Ahead; Guide With Product Expertise
• Integrity: Do What's Right; Speak the Truth; Own Our Actions
• People: Grow Together; Respect Every Voice; Build Trusting Relationships; Strengthen Culture & Community

Responsibilities

• Deliver exceptional member service by accurately processing all branch transactions following proper procedures, including deposits, withdrawals, loan payments, transfers, check cashing, traveler’s checks, money orders, placing check holds, verifying identification and endorsements, wire transactions, and maintaining a balanced cash drawer.
• Engage with Heritage Financial teammates and actively participate in personal growth using available resources.
• Meet or exceed established performance goals and organize priorities effectively to achieve monthly goals while maintaining a high standard of work quality.
• Respond to inbound member calls, assisting with account placement and consumer loan products (excluding real estate loans) and promote digital enrollments and adoption for all HFCU products and services.
• Utilize critical thinking skills to identify and provide the best options for members, particularly in cross-selling opportunities.
• Perform duties in compliance with federal and state regulations, as well as Credit Union policies and procedures, including account and loan intake and funding.
• Manage digital inquiries and requests across various platforms, including chat, online accounts, and marketing leads.
• Acquire a foundational understanding of the Commercial Loan Products offered by the credit union and submit referrals to the Commercial Loan Department as appropriate.
• Participate in outbound activities limited to community events and volunteering.
• Effectively perform Lobby Engagement and First Impression Opening daily.
• Work as a team supporting and championing each other, displaying high energy and embracing credit union initiatives.
• Demonstrate empathy and the ability to remain professional during challenging times.
• Open and close the branch as assigned by branch management.
• Complete all required training as assigned.

Flex Expectations

• Must be able to adapt quickly to different branch environments, teams, and operational environments.
• Execute all responsibilities and maintain consistent performance standards regardless of branch location.
• Quickly adapt to varying teams and operational environments.
• Communicate effectively with multiple advisors and managers regarding assignments and daily operations.
• Support operational continuity during staffing shortages, emergencies, and coverage needs.

Requirements

• Education/Certification: High School Diploma or equivalent required; Bachelor’s degree preferred. NMLS License required. A Notary License is required or must be obtained within 9 months of hire.
• Knowledge: Acquire a foundational understanding of the Commercial Loan Products offered by the credit union and submit referrals to the Commercial Loan Department as appropriate. Gain a working knowledge of Bank Secrecy Act (BSA) requirements and comply with all BSA regulations.
• Experience: 4+ years of extensive customer service and sales experience, preferably in the financial industry, encompassing areas such as customer service, needs-based selling, goal achievement, cash handling, account and loan intake and funding, project participation, team collaboration, and community engagement.

Skills

• Critical thinker with the ability to creatively solve problems and develop business plans.
• Committed to active listening, anticipating, and addressing the needs and concerns of both internal and external customers.
• Effective communication with team members and peers to foster a supportive and collaborative network.
• Demonstrates engagement, enthusiasm, and passion by delivering exceptional service to both internal and external members.
• Needs-based selling with exceptional product knowledge.
• Proficient in Microsoft Office Software.

Schedule

• Fully rotational position with assignment across multiple branch locations as needed; no fixed branch assignment.
• Regular travel between branch locations is required.
• Variable scheduling may include split shifts, adjusted hours, and coverage of staffing emergencies.
• Extended evening hours and Saturday hours required on a regular rotation and as needed.

Pay

Salary: $20.00 - $23.00 per hour (depending on experience). $750.00 sign-on bonus.

$200 monthly mileage stipend to support branch travel.

Benefits

• Paid Time Off & Paid Federal Holidays
• Medical, Dental, Vision & Life Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)
• Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services
• BenefitsPlus+ perks program (travel, entertainment, gift cards, and more)
• CareNet - benefits concierge service
• 401(k) with 5% Employer Match
• Educational Assistance
• Paid Time to Volunteer
• HFCU Logo-wear (provided to employees)